Review Of Sheraton New York Times Square Hotel

My worst stay at sheraton new york

Rated 2.0 by Esam Alzarooni . Group Traveller . Nov 17, 2024

The hotel needs some renovation. However what must be done immediately is first to teach the reception counter how to respect the customer, how to manage them and how to deal with. I met multiple receptionist for multiple reason and non of them were helpful. What is really surprised is the cleaning ! the worst housekeeping i have ever seen. Dust all over the tables and drawers and they never clean. Over all will never stay again

Perfect ny stay

Rated 4.0 by Anil Wadhwa . Business Traveller . Oct 24, 2024

Short trip in transit, great location, friendly check in staff

Great stay in the city

Rated 5.0 by Vinay Maheshwari . Family Traveller . Oct 07, 2024

The property location is fantastic. Right in time square area. The restaurant is a starbucks till 3pm and then a restaurant later in the day which is also very convenient. Room service is great and very responsive. Room size is pretty decent for the price.

"Disappointing 8 day Stay with Moments of Redemption

Rated 2.0 by Nelluli Prasad . Business Traveller . Sep 23, 2024

Stayed 7 Nights At the outset, I want to acknowledge from the front desk. She truly went above and beyond, listening to my concerns and taking the initiative to make me feel comfortable and valued. 1. Unfortunately, I wasn’t informed of the $30 daily credit until the final days of my 8-day, 7-night stay. This led to unnecessary out-of-pocket expenses that could have been avoided had I known earlier. Nichole, on my last day, was the only one who mentioned it, and as a gesture of goodwill, she added an extra $30 credit. I appreciated her accountability and empathy, but I still had to explain and justify using the credit during checkout, which left a bit of a sour note. 2. Upon check-in, I was not offered the two complimentary bottles of water, which I later had to ask for. 3. It’s surprising that Sheraton only offers two small 250ml bottles of water once for the entire stay, not replenishing them daily. Additionally, there are no water refilling stations available. When I brought this up, the staff rather curtly reminded me of the "rules" and were quite stern about sticking to the two-bottle policy. I don’t mind paying $6 per bottle at the hotel shop, but coming from India, I view these kinds of expenses a bit more carefully. Overall, after 8 days at the Sheraton, the customer experience felt more like staying in a strict camp than a warm, welcoming hotel. While I hope my background or nationality didn’t play a part in how this situation unfolded, I can’t help but wonder. Welcome to India, Sheraton – I would treat you better.

Nice stay

Rated 4.0 by ANUPAM PANDEY . Family Traveller . Sep 01, 2024

A week with family. Very good location right next to time square. Well maintained and good housekeeping.

Average Stay

Rated 3.0 by Kaushal Thakkar . Aug 22, 2024

It was a good property, located near times square so the accessibility is good. However as compared to sheraton properties in india i would rate this as a 3 star hotel in india. They keep plastic glasses in the room, staff could be more courteous and helpful. Thank you

Good hotel. Excellent view of times sqaure

Rated 5.0 by Aniruddha Kulkarni . Family Traveller . Aug 17, 2024

In close vicinity of times square. Ideal location. Good rooms and best elevator facility. Size of room good.

Poor Stay

Rated 2.0 by KANESHKUMAR PARMAR . Aug 15, 2024

There was zero cleaning during my 8-day stay. The floor was never vacuumed, and spider webs were visible in the rooms. The room conditions were terrible, and it was clear that the staff disliked their jobs.

Magical new york stay

Rated 5.0 by Suman Maheshwari . Solo Traveller . Jul 29, 2024

Fantastic experience. Beautiful pleasant property, great staff, yumlicious food. Excellent room. Mr garcia checked me in and immediately made me feel so welcome!

Never book even if free

Rated 1.0 by MANISH JAIN . Family Traveller . Jul 27, 2024

Hopeless service, no hot water kettle, dirty carpet, extremely high beds not fit to climb. Plastic mugs in room, overpriced,

Average Stay

Rated 3.0 by Arun Chaudhary . Jul 19, 2024

The rooms were good and maintained. Only pry is some hidden charges other then mentioned in booking. They keep security money and take long time to refund. Which is a large amount.

Average Stay

Rated 3.0 by Karan Dave . Family Traveller . Jul 12, 2024

Centrally located right near times square. Perfect location. Rooms had lot of dust. Some of the reception staff were very rude.

Very bad

Rated 1.0 by Bableen Kaur . Solo Traveller . Jul 08, 2024

I wasn’t able to check in the hotel only. Because the policy wasn’t really mentioned. So, i have asked for refund but still haven’t gotten it yet.

Excellent service and good hotel and times square

Rated 5.0 by Utkarsh Srivastava . Solo Traveller . Jun 20, 2024

Hotel is very good and they have provided great service. Really helpful supportive staff. Very hygienic place. Room was very comfortable.

Good stay right in the heart of the city

Rated 4.0 by Vishal Bothra . Business Traveller . Jun 19, 2024

Location is excellent, right in the heart of city. Room are newly renovated and very good in size compare to other hotels in the surrounding. Comfortable bed

Very well located

Rated 4.0 by KANWAR BIR SINGH ANAND . Couple Traveller . Jun 16, 2024

Location is brilliant- 5 minutes from times square, most broadway shows, bus tours, restaurants, with a subway across the road. Most convenient. Rooms a bit small- a tad expensive but worth it

Excellent Stay

Rated 5.0 by Aman Taneja . Jun 11, 2024

Room was very neat and tidy. The view outside was nice. The washroom was also very clean. The room had all basic amenities like tv, iron, kettle minibar, hairdryer etc. Its very centrally located and 5 mins walk to times square.

Terrible Stay

Rated 1.0 by Mohammad Zuber . May 23, 2024

Very bad Rooms had bad smell They charged extra for last day breakfast which was not informed earlier Water quality bad

Good Stay

Rated 4.0 by Sriram Raja . May 23, 2024

Perfect location right close to times square. Good sized rooms for a pleasant ny stay.

Excellent Stay

Rated 5.0 by A Singh . May 21, 2024

Amazing place to stay as it is at the heart of times square and has a great view