The service was very unacceptable. The front desk person on duty was very unprofessional. Talking to guest very unseemly and unkind. Made guset wait in lobby for more then 2 hours.
This was the absolute worse stay of my
Life. The first room was ridiculously dirty. With used eyelashes on the floor dirty bathroom. The second room was descent however half way through the night. The front desk person gave. Someone a key to our room. We were completely caught off guard and frightened. Terrible service.
norman.familySep 03, 2024 They advertised breakfast none u der renocation did not oook like the pictures on web site
christopher.partnerAug 05, 2024 The place is dirty, it was very noisy, there was no breakfast served, and no admenities.
My room smelled like dog poop. I belive this property used to be Extended Stay & they allow animals. I'll never stay there again.
Take a look at the pics attached of the first room they put me in. Yes, that is a large hole in the screen and they had the nerve to have the window open..
I then went to the front desk and asked to check out as this hotel was not for me nor is not at clean as listed on the website.
Front desk employee understood and asked me to please try one more room. The next room was definitely better, thus I stayed the two nights and checked out quickly Sunday morning.
barbara.familyJun 08, 2024 Our room was next to a locked exterior door on the first floor. The room was great, however, the locked exterior door next to our room was constantly allowed to be propped open for anyone to enter. I asked the front desk if that was to proper procedure. They said no, but didn't take steps to see that it wasn't propped open. I would close it when I entered the hotel to get to my room, but a few minutes later, it was propped back open again. With that happening, I didn't feel real safe, especially at night.
Nick is the best. Professional, helpful, Friendly. Huge asset to this property. very nice renovation on our room. Very happy! Incredible value.
donald.familyJun 01, 2024 Great location! Two queen sized beds for Four people!
Water on floor in bathroom took 3-day to get it fixed
We had no towels, no pillow cases, toilet paper and hair dryer did not work. They brought us those items when we asked for them. The noise level was very loud at night we were on the ground floor. There was no coffee and no drinks in their lobby I was told until nine am. We are disappointed . The shower head did not work either. We were not thrilled at all with this place. We had a funeral to attend so we just dealt with this situation.
The website states they have free breakfast,and another site says they have on the go breakfast but they don't. Not only do they not have any type of breakfast, they do not even offer muffins, donuts or anything. They do have coffee in the lobby, but no cream or milk and it is only available before 11am. But I'm not sure if that is correct , When I asked the staff about it, they were clueless. They do have a vending machine with soda but it was out of order, and they have a vending machine with chips. But I was not interested. It also states they have a business office, but they don't and once again staff was clueless. One site states no pets and another states pets allowed. I did a quest with a small dog. I don't have a pet but I'm concerned with the discrepancies . When I booked the trip, there was no mention of an iron being provided, so before I arrived I called the property and asked if they had them in the rooms or available. The staff was clueless and she asked me to hold while she checked. She came back and told me no, there were no irons in the rooms or provided upon request. But when I get to the room, not only is there an iron, but also a full sized ironing board. There was also a full sized refrigerator and stove in my room which I had no idea I was getting a room with that in it. I guess this would be a plus for someone staying long term , but it was no help to me. They do have a laundry room which could be helpful, Overall, this place is a no for me
