Bad customer service attitude at the front desk room looked very old bathroom sink chipped shower tub scratched bad smell at the room tv was not working at all
dayna.partnerNov 30, 2024 Wonderful location. Will definitely book again. Nice Pool, Bars and Restaurants. Great service.
This hotel is a stones throw from the airport. It’s clean and the staff are great! The tiki bar near the pool and the pool are open until 10pm. What’s particularly nice is the outdoor pool is heated so it was very comfortable swimming in November. I would definitely stay here again. The only complaint I have is our bath tub wasn’t as clean as I prefer, but I dealt with it because I figured it might just be staining.
nikola.familyOct 27, 2024 Easy parking
Comfortable rooms, super close to airport.
Room was clean, quiet and comfortable. Restaurant downstairs was convenient. Your staff went above and beyond when I forgot my laptop in my room after I’d already got to the airport. Thanks to the front desk and your kind shuttle drivers.
The eighth floor button on the left side of the left elevator was upside down. Otherwise, great experience.
melanie.family_with_childrenOct 11, 2024 The valets and the bell hop were the most pleasant people at the property. On check in the front counter was very nice but on weekend the counter was not helpful at all. The room service was very very nice but not having more selection was not good for children. They made special requests Accommodations for me which was very nice and made my son a cheeseburger.
Because this property is so close to the Hilton downtown location isn’t a factor, I would choose the downtown location.
nicole.familySep 03, 2024 The best thing was the convenience to the airport and the staff was nice. Certainly not as nice as i would expect a Hilton to be especially Palm Beach. We came for a wedding and thought we would be part of the wedding block that we reserved with. Our families were on 3 or 4 different floors. My trash stayed full. They were stingy with linen. The main elevator was out of service so we had to walk more and use the staff elevator.
Loved it and the front desk staff was amazing
IT WAS A SHORT STAY BUT VERY CLEAN AND NICE STAFF WAS GREAT AND POOL AREA VERY PRETTY.
selvia f.partnerJul 30, 2024 👍
judith.familyJul 29, 2024 I recently had the misfortune of staying at the Hilton Hotel and was thoroughly unimpressed. The service was subpar, and the lack of complimentary amenities was staggering. No free breakfast, no water or coffee in the room - everything came with an extra charge.The breakfast buffet was overpriced at $23 per person, and the quality didn't justify the cost. But the worst part was the uncomfortable bed, which left my body aching the next day.Overall, my experience at the Hilton Hotel was a letdown. For the price, I expected much better service, amenities, and comfort. Unless they revamp their offerings, I wouldn't recommend this hotel to anyone.
diane.partnerJul 20, 2024 WONDERFUL EXPERIENCE!!! MANAGER WOODSON AND ORLANDO WERE AMAZING, PROFESSIONAL, AND COURTEOUS! THANK YOU THANK YOU THANK YOU!!!!
A little further from PBI may be worth it
Basically very overrated. A/C was working poorly. If you like a hot room then no issue. Mediocre at best
gidgett.family_with_childrenJul 15, 2024 The view was really beautiful love the bar near the pool and hot tub
Checked in about 6pm on 10 July. The desk clerk gave no overview of the hotel just “here are your keys and there is the elevator”. In fact only one desk clerk greeted us the numerous times we departed and returned to the hotel (the clerk on duty when we checked out at 11am on 12 July). No on-site laundry. The AC in the room worked but it sounded like a car starting each time it cycled on. After a toilet flush it sounded like fireworks as the bowl refilled. The second layer of blinds didn’t close and the room door doesn’t reach the floor so the hallway light was visible all night. Signed// Byron Parker
