gary p.familyNov 06, 2024 Very clean
Nice location and grounds
The room we were given was ok. You can see the age of the property. The grounds are well kept and the pool we visited was clean. The front desk employees were pleasant. There are drain issues in the room we stayed in. Standing in two inches of water while showering is pretty gross. The sink drain was slow, as well.
wonderful water space/pool
cheryl.friendsJul 11, 2024 Very nice pool area, and drink options
meghan.family_with_childrenJul 09, 2024 This was a beautiful resort with many great activities scheduled for all ages! The many rooming options work well for any group size.
Loved the activities & pools
What a beautiful private area! It had beautiful amenities and honestly It was so easy. They even let me check out via text message. Great stay!
We absolutely loved everything - from the room to the pools to the restaurants in the area. We will definitely be back.
Loved the access to the larger JW
Room was spotless, ready on time. Customer service was great. We could hear our neighbors.
Bathroom had odor from drain, did not like being called 3 times being pressured into timeshare presentation.
melissa.familyAug 01, 2023 I did not like the staff in the front desk. They were rude and not compassionate at all. It might have been because we are Hispanic people. Also, the room was really small that we stayed in. The other thing is that in order to go to the JW across the street we had to not only pay for parking, but had to wear a bright yellow wrist band so everyone at the JW knew weren’t staying there. The bathroom at the JW was disgusting. When we checked out I tried to tell the girl things that we felt were not good and she blew us off and said she was sorry but in a sarcastic way! We will NEVER stay there again because of the way we were treated!!!!
The facility was doing maintenance or cleaning the room above us all night making sleep near impossible.
laurita.partnerJun 21, 2023 Very nice place we a good time
makala.friendsJun 18, 2023 Only problem I had was a little miscommunication on our luggage being delivered to the room. Zac and the manger on duty was very hopeful and pleasant.
When a four star property doesn’t have complimentary tooth brush. Outdated rooms. Dirty coffee maker.
gerald.partnerSep 16, 2022 it's a very nice property well located and quite well maintained. Easy access to anywhere one would want to go.
john.family_with_childrenAug 12, 2022 Air conditioning went out not good when living in phoenix. Spent the night at this amazing resort a few blocks from out home. Beautiful property, well maintained and a real feel of luxury. Went to JW on the same property for dinner at Tia Carmen. Best chicken I have ever tasted, kids meals were amazing. High price but a shareable meal to spread the cost. Highly recommend.
camrron.family_with_childrenAug 10, 2022 Amazing resort for people of all ages!!
