alejandra.familyDec 02, 2024 Exceptional
daniella.friendsDec 02, 2024 Room was nice and modern, but the comforter was dirty with what seemed to be dirt or maybe even black mold; it was black on the left side of the comforter. Also, when opening the sofa couch, there was a plastic knife when I lifted the cushion. Everything else was fine, but you’d hope your room to be completely clean.
We love staying here. It's so quiet and the staff is so friendly! Plus, there's plenty of restaurants close by
In the room number 100 we stayed the AC was not working properly but other than that all was good.
I had to squash some big brown bug on the wall, didn't have time to make picture or understand what kind of bug it is. Carpets in hallways are noticeably dirty, especially on lower floors.
rosena.family_with_childrenDec 01, 2024 We enjoyed the hot breakfast every morning. They served eggs, waffles, Canadian bacon, sausage, potatoes, Bagels, muffins, Danish, cereal, oranges, Apple, banana, coffee, hot coco, different selections of drinks from orange juice, cranberry juice, tropical juice. Fresh towels in the rooms everyday.
The employee who checked us in was unfriendly and unhelpful in answering questions about Nights of Lights. The hallways, elevator and room needed vacuuming and the couch in the room had stains. Disgusting. We did NOT stay there. We found another hotel despite not being able to cancel.
You need another waffle maker
Check in was nice and smooth. I got to me room and everything was nice and clean. The bathroom was clean with good toiletries to use. Bed was a little firm but lots of pillows helped. Only complaint was breakfast. There was only one waffle maker so one morning I had to skip that because so people were waiting it was too long to wait. Maybea second one? Some variety would've been nice. The omelettes for one day were good but the fake eggs every other day were gross. Sausage floating in water is gross. Other than that it was a good stay.
julieth.familyNov 29, 2024 Big construction around the property. Need some minors updateds on door locks and furniture
They never came to clean our room when we had the sign up by the door that need to be clean! Parking is very limited
THE ROOM THE SERVICE THE STAFF WERE ALL EXCELLENT. HOWEVER,THE ONLY ISSUE WAS THE HOTTUB WAS NOT WORKING AND HADNT BEEN WORKING FOR SOME TIME ONE OF THE REASONS WE BOOK THIS HOTEL WAS BECAUSE THEY HAD A HOT TUB. I WISH THE WEBSITE HAD NOTIFIED PEOPLE THAT IT WASNT WORKING BEFORE BOOKING. I DO THINK IT IS UNFAIR TO BE CHARGED FOR AMENITIES THAT DO NOT WORK.
Overall a good place for the price. Not I. Their control but road construction in the immediate area is horrendous!! Making entry to the property very convoluted. The television system in the room was horrible. It is difficult to get it on to simply watch something. They can’t address the road construction HOWEVER the television situation can be synchronized and actually available to a customer. It was nice but we won’t stay there again when in the area. We were there for a family member’s Celebration of Life so the frustrations were difficult to navigate
johnpete.family_with_childrenNov 18, 2024 Cigarette orders coming thru the air conditioning below the first floor outside front patio making it’s way up the the 2nd floor. This isn’t good if you have non smokers or children which causes 2nd hand smoke.
Everything was good, just breakfast was to short in time wise.
yanitza.family_with_childrenNov 16, 2024 Construction around very noisy and dusty
jeremias.partnerNov 13, 2024 I had to book this last minute because my other hotel was so bad and it came through solid hotel great price decent free breakfast
Great location. Convenient to St. Augustine for shopping and beaches. The carpets in hallways and rooms was extremely dirty and brown where it normally should be grey and ram colored. It was nice to have the convenience of a computer and the buisness center to use as my travel computer quit working and I had documents to send out. The staff was friendly, but the hot breakfast was lacking. The eggs were terrible and we tried all the options available. Hopefully, improvements can be made and then this would be a nice place to stay again.
Front desk staff were very friendly and welcoming, room was clean and comfortable.
Staff was courteous and helpful.
