Review Of Fivitel Da Nang

Poor service

Rated 2.0 by Amarnath Sharma . Business Traveller . Nov 04, 2024

Mahalaxmi their is something wrong with the franchise now have been travel-ling to different routes with this services since past 10 years. But with time the staff has become rude and uncaring for your luggage and throwing it around randomly. Stopping at midway and not informing passengers. Water bottle is provided when asked. Plus mid way good quality restaurant and dhabas have turned into some low performing places. Seriously mahalaxmi we had expectations for you and trust also.

3 day stay at fivitel, danang

Rated 5.0 by Vikrant Kaushal . Family Traveller . Oct 16, 2024

Our family of four stayed at the property for 4 days in oct24, it was really a good experience, view from the room is really good, we enjoyed a lot at the garden at the top floor as well pool /gym, view of bridge, dragon bridge and river, night market as well as beach is also near to the hotel, 5-10 mins cab ride is required, food is also good however lesser option for vegetarian, i highly recommend property for families

Average Stay

Rated 3.0 by Suyog Dedge . Aug 13, 2024

Ok

Excellent sta

Rated 5.0 by Amitkumar Sikaria . Couple Traveller . Jul 22, 2024

The property was to our surprise an amazing one. It has all the amenities for the amount we paid and in some cases, had higher amenities than expected. We had a great stay and was close to places to be visited. Some of the staff was really good and helpful however some were just trying to make money for no reason

Nice hotel at a great location

Rated 5.0 by Shipra Kamboj . Couple Traveller . Jun 13, 2024

It was a beautiful property and the best location and the staff was very helpful. The river view was awesome from our room.

Terrible stay poor service, maintenance, and breakfast buffet

Rated 2.0 by Umang Katyal . Group Traveller . Jun 11, 2024

I recently had the misfortune of staying at fivitel, and i must say, it was one of the worst experiences i have ever had in a hotel. From the moment we checked in to the moment we left, it was clear that this establishment does not prioritize guest satisfaction. I felt compelled to write this review in hopes that others will avoid the same unpleasant experience we endured. Check-in experience: our problems began right at the check-in desk. Despite having a reservation, we were made to wait for an unreasonably long time. The staff seemed disorganized and uninterested in providing a smooth check-in process. There was no greeting, no smile, and certainly no warmth in the welcome. It felt as though we were an inconvenience to them. Room issues: once we finally got to our room, the disappointments continued. The room itself was adequate but had a few issues that needed attention. The locks on the doors were faulty, and we felt unsafe knowing that anyone could potentially gain access to our room. This is a basic safety feature that should be non-negotiable in any hotel. Additionally, the room had a musty smell, and it was evident that it had not been cleaned properly before our arrival. Energy saving measures at the expense of comfort: it is understandable that hotels need to implement energy-saving measures, but fivitel takes it to an extreme that severely impacts guest comfort. The air conditioning in the hallways and reception area was turned off to save energy, resulting in stifling heat and an uncomfortable environment. This is particularly unacceptable in a hotel where guests expect a certain level of comfort and relief from the weather outside. Breakfast buffet: the breakfast buffet was an absolute disaster. The selection was extremely limited, and the quality of the food was abysmal. Even basic items like bananas for the kids were not available. When we inquired about this, the staff simply shrugged it off and showed no interest in accommodating our request. The food that was available tasted stale and unappetizing. It was clear that no effort was made to ensure the freshness or variety of the offerings. Unresponsive staff: one of the most frustrating aspects of our stay was the unresponsiveness of the staff. We made several requests for items that were missing from our room, such as towels and toiletries, but these were never restocked even after multiple reminders. The staff’s indifference and lack of concern for guest needs were astonishing. It felt as though they were actively avoiding providing any form of service. Maintenance and cleanliness: the overall maintenance and cleanliness of the hotel were severely lacking. Common areas were dirty, with trash bins overflowing and a general sense of neglect. The elevators were slow and often out of order, making it inconvenient to move between floors. The carpets in the hallways were stained and in dire need of replacement. Amenities and facilities: the amenities that were advertised on the hotel’s website were either unavailable or not as described. The fitness center was closed without any prior notice, and the pool was dirty and uninviting. It was incredibly disappointing to find that the facilities we were looking forward to using were not maintained or accessible. Customer service: customer service was virtually non-existent at fivitel. The staff appeared disinterested and untrained in handling guest issues. Any attempt to address our concerns was met with indifference and a lack of resolution. There was no effort to make our stay enjoyable or to rectify the numerous issues we encountered. Value for money: considering the myriad of issues we faced, the stay at fivitel was certainly not worth the money. We felt cheated out of a comfortable and enjoyable experience. The hotel’s pricing does not reflect the quality of service and amenities provided, making it a poor choice for anyone looking to get value for their money. Safety concerns: beyond the broken locks, there were several other safety concerns. Fire exits were not clearly marked, and in some cases, they were obstructed by furniture or cleaning equipment. This is a serious safety hazard and shows a blatant disregard for guest well-being. Final thoughts: in conclusion, i would strongly advise against staying at fivitel. The combination of poor service, inadequate facilities, and a general lack of care for guests makes it a place to avoid. There are plenty of other hotels that offer better service, more comfortable accommodations, and a more pleasant overall experience. Save yourself the trouble and look elsewhere for your lodging needs. Our stay at fivitel was nothing short of a disaster, and i hope that by sharing our experience, others will be spared from the same fate. It is crucial for hotels to understand the importance of guest satisfaction and to strive towards providing a welcoming and comfortable environment. Unfortunately, fivitel falls woefully short in every aspect. I rarely write reviews, but this experience was so overwhelmingly negative that i felt compelled to share. Hopefully, the management at fivitel takes these criticisms to heart and makes the necessary improvements to ensure future guests do not endure the same dreadful stay that we did. Suggestions for improvement: staff training: the hotel needs to invest in comprehensive training for their staff to ensure they are equipped to handle guest needs and concerns with professionalism and care. Maintenance: regular maintenance checks should be conducted to ensure that all locks, air conditioning units, and other essential features are in proper working condition. Cleanliness: a thorough cleaning regimen should be implemented to maintain the cleanliness of both rooms and common areas. Breakfast buffet: the quality and variety of the breakfast buffet need significant improvement. Fresh and basic items like fruits should always be available. Customer service: the hotel must work on improving their customer service standards to ensure that guest issues are addressed promptly and satisfactorily. Until these changes are made, i cannot, in good conscience, recommend fivitel to anyone. Our stay was a lesson in what a hotel should not be, and i hope that this review serves as a cautionary tale for potential guests.

A great choice in da nang

Rated 5.0 by Aaqib Syed . Couple Traveller . Apr 22, 2024

It was a great experience staying at this hotel and the balcony river view was amazing. We were also offered a free upgrade to a nicer room when we checked in.

Nice stay

Rated 5.0 by Lalit Dahiya . Family Traveller . Apr 15, 2024

Location is amazing. Views from swimming pool area and terrace area are the best. Staff was very friendly and supportive

Excellent Stay

Rated 5.0 by Saraswati kar . Family Traveller . Mar 18, 2024

Nice hotel with breathtaking view. Most visiting places waking away from hotel like beaches, dragan bridges, and sun wheel. Staff also very friendly and nice

Very very very good hotel

Rated 5.0 by Avishek Ghosh . Family Traveller . Mar 07, 2024

Took the corner room with river and sea view. Amazing. The best hotel i have stayed in my 12 day trip to vt. Classy touches in the room, spacious balcony, gorgeous views. The infinity pool on 26th floor is the crown jewel. At this price point, it is a steal!. Amazing views form corner room. Infinity pool on rooftop and garden are the crowning glory. Spacious rooms, classic touches and friendly staff. This is a steal!

Good Stay

Rated 4.0 by Swathi Tandel . Couple Traveller . Jan 07, 2024

I really loved the stay. The view from our balcony and room gave the dragon bridge view. Breakfast spread is pretty decent. Rooms are good too.

Excellent Stay

Rated 5.0 by Shyam Bathija . Jan 05, 2024

We had an excellent stay at fivitel danang, the room and the balcony had fantastic views. The hotel staff was very helpful in booking for us our taxis and cruise. The breakfast was also very good. Though we are vegetarians, there were plenty of options available. Would love to come back here.

Excellent Stay

Rated 5.0 by Kannathasan Ramasamy . Family Traveller . Dec 05, 2023

Hotel is beyond my expectations and you will never get this kind of hotel at very affordable price. Neat and clean, near to airport.

Best view

Rated 5.0 by Thejas Rangaswamy . Couple Traveller . Nov 30, 2023

Best view from the infinity swimming pool, loved the pool bar, good breakfast and excellent service and hospitality.

Loved our stay !

Rated 4.0 by Debika Dandapat . Couple Traveller . Nov 16, 2023

The location and view from rooms are amazing. Although the carpet is a bit old but that can be compromised considering the price point and facility provided by hotel. The staff was also very helpful. Roof top visit is a must.

Good Stay

Rated 4.0 by Jennifer Alban Clement . Jul 13, 2023

Great hotel on the river side with very friendly staff. Excellent location as everything is accessible, also it's very close to the airport.

Excellent

Rated 5.0 by Chuden Sherpa . Couple Traveller . Feb 13, 2023

Clean hotel, beautiful view. Staff have good behaviour.

Excellent stay and location

Rated 5.0 by Dr Tushar M. Hegde . Family Traveller . Jan 30, 2023

We stayed for a day with my family of three. We had a great stay and the cleanliness was very good. We enjoyed the breakfast and it was value for money. The dragon bridge could be seen from the hotel.

Fabulous

Rated 5.0 by Ruchika Dhankhar . Solo Traveller . Dec 30, 2022

The stay was reallvery great as i have experience the sea and river view together from room balcony and window.

Good location and value for money

Rated 5.0 by Neelamegam Babu . Couple Traveller . Dec 24, 2022

Very good location and a very good view. Very well maintained and value for money. Excellent staff