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You are booking hotel for more than 30 days

Review Of Golden Silk Boutique Hotel 0123401234

Hoan Kiem (Old Quarter), Hanoi | 8 minutes walk to Hanoi Train Street

    User Ratings & Reviews

    Important information that you need to know before you book!

    • All
    • COUPLE
    • FAMILY
    • SOLO
    3.4

    Good

    15 User Reviews and 25 Ratings

    Sort By:

    Guest Reviews

    Definitely recommend

    Rated 4.0 by Pragati Kambli . Family Traveller . Sep 14, 2024

    Perfect location, yummy and variety in breakfast spread, great service, comfy rooms, i would like to stay again in this hotel

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    Poor Stay

    Rated 2.0 by Debasish Paul . Family Traveller . Feb 13, 2024

    Staff was rude. The day i got checked in at 3am in 10th feb the reception staff was very very rude. Service was also not good, basics water bottles were not provided. Food was pathetic.

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    Good room and stay

    Rated 4.0 by Shrikant Kulkarni . Jan 06, 2024

    Everything was good except no view or window. Packed breakfast on last day was not sufficient. Room was clean. Location is very good. Good for money. Availability for indian food near the hotel

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    Refund - pathetic hotel & incorrect info- ruined our tri

    Rated 1.0 by Ashutosh Shetty . Couple Traveller . Dec 22, 2023

    pathetic. No resolution to query and feedback raised. Had already raised a query twice about this hotel. i need refund. Room wasn't as shown. Had booked a luxury suite with terrace & balcony. Nothing was there. Just a small window which wasn't even openable. it was shown smoking allowed at hotel reception we were strictly told not to smoke in the premises anywhere. Outside food and drinks had penalty. Couldn't sleep either of the night. Our room was on 7th floor and entire night there is this motor like sound coming from top of the ceiling. How on earth can you sleep with such a loud noise. Hotel could not do anything about that. Had to just peep underneath the bed to reach out for something that has fallen then came the sight of horror - used underwear beneath the bed and dust.

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    Average Stay

    Rated 3.0 by Nazir Ali . Family Traveller . Nov 16, 2023

    Food quality not good but room was superb and clean …hospitality of the staff was excellent ….near the market place …convenient stay …highly recommend place to stay

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    Terrible Stay

    Rated 1.0 by Avinash Singh . Sep 08, 2023

    - they have no sense of room service, cleanliness and customer convenience. . - they simply arrange the same used towels on the rack - they didn’t do bed even after i checked out our in the morning and re-checked in again in the evening. They simply put me in the same room without any cleaning - staff isn’t very customer friendly

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    Poor Stay

    Rated 2.0 by Avinash Singh . Sep 06, 2023

    While booking it showed up as 4 star hotel but there amenities and rooms aren’t equipped like 4 star. Bathroom is so small, bath tub is so inconvenient and water get spilled around. It’s simply 2 - 2. 5 star hotel

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    Very nice hotel

    Rated 4.0 by KEDAR RATNAKAR NANDEDKAR . Couple Traveller . Jun 04, 2023

    Very nice hotel staff was good, nice location in old quarter area many indian restaurant in old quarter near this hotel

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    Good Stay

    Rated 4.0 by amit arun mulgund . Apr 01, 2023

    Hotel is good. Hospitality is also good. We reached late night still got proper attention and help. Only thing i wished was to have a room service.

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    Average Stay

    Rated 3.0 by Nilanjan Das . Couple Traveller . Mar 04, 2023

    Very small rooms no proper ventilation

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    Average stay compared with price

    Rated 3.0 by Bhushan Kumar Madan . Dec 19, 2022

    Reception service below average. Kitchen service good. Location with in old city

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    Breakfast

    Rated 2.0 by Atish Palmal . Couple Traveller . Dec 09, 2022

    Breakfast is the hotel was too bad. Cold food was served inspite of several request to the management

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    Very good hotel but requires a lot of improvement

    Rated 4.0 by Pranay Kumar Das . Couple Traveller . Oct 30, 2022

    Rooms are good, but requires deep cleaning. Cob webs are visible on the walls. Restaurant serves only breakfast and no dinner/lunch. This is something which needs to be addressed. Lighting should be immediately looked at, seberal floors lacks sufficient illumination thus seem dark. Staff attentiveness should also improve. So overall, the cost seems slightly high compared to what was provided. However, location is super excellent, close to indian restaurants, ho-an kiem lake, old quarter etc.

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    Poor Stay

    Rated 2.0 by Shailesh Pithadia . Jul 07, 2022

    The room don’t have window in the room. They not mentioned on the room specs. So there is no cross ventilation and service is very very poor. Staff are polite and cooperative. Location is excellent.

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    Awesome

    Rated 5.0 by KAILASH DEVNANI . Solo Traveller . Nov 17, 2019

    Great Hotel big rooms clean bathroom good staff and best best breakfast

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