The Location of the property is excellent, with a beautiful view of the Nile. However, the Cleanliness of the property is a concern for many guests, with issues such as dirty rooms and bathrooms, old furniture, and towels not being replaced regularly. The Staff is generally friendly and helpful, but some guests have reported slow service and unprofessional behavior. The Value for money is mixed, with some guests feeling that the property is overpriced for the quality of the accommodations, while others find it to be a good deal. The Room sizes are generally spacious, but some guests have reported issues with old and worn-out furniture and bathrooms.
Location
The property's location is highly appreciated by guests, with many mentioning the beautiful view of the Nile. It is also noted to be conveniently located near commercial markets, entertainment places, and the Egyptian Museum. Some guests also appreciate the property's proximity to the Ahl Masr Walk. However, a few guests have mentioned that the property can be noisy due to its central location.
Cleanliness
While some guests have praised the property's cleanliness, others have mentioned that it needs improvement. A few guests have reported dust and dirt on the floors and in the corners of the rooms, as well as mold and fungi in the bathrooms. Some guests have also reported issues with towels and bed sheets not being replaced regularly. However, some guests have mentioned that the staff is quick to respond to cleaning requests.
Staff
The staff at the property is generally praised by guests for being friendly, respectful, and welcoming. Many guests have mentioned specific staff members who provided excellent service, such as Maryam, Amira, and Jamal. However, a few guests have reported unprofessional behavior from some staff members, such as yelling and raising their voices. Some guests have also reported issues with slow service and delayed responses to requests.
Value for money
Several guests have mentioned that the property is overpriced for the quality of service and amenities provided. Some guests have reported issues with old and worn-out furniture, outdated bathrooms, and slow internet. However, some guests have mentioned that the property's location and spacious rooms make up for the higher price. A few guests have also mentioned that booking through third-party platforms can be cheaper than booking directly with the property.
Room
Guests have mentioned that the property's rooms are generally spacious and comfortable, with some rooms offering beautiful views of the Nile. However, some guests have reported issues with old and worn-out furniture, uncomfortable beds, and outdated bathrooms. Some guests have also reported issues with noise from neighboring properties and parties. A few guests have mentioned that the property's larger suites are suitable for families and groups.
