james a.partnerJul 30, 2022 The property was hidden away on a side street. The room was clean and in decent condition. There were some marks to the head board. The private bathroom for our room was along the hall as opposed to being en suite was the only thing which stopped this from being a 5 star review.
The whole staff are very good and responsive. I would recommend it to my friends, as location is great: 15 minute walk to collosseum, trevi fountain is about similar, pantheon a bit further like 30 minutes.
verified t.selfOct 05, 2019 Great location; inside room with no view out the window a little disappointing.
verified t.partnerJun 07, 2019 Staff were very attentive and so kind. They went above and beyond to make us feel welcome upon arrival and nothing we asked was to much trouble. The map we received on check in of Rome and the sites and the best way to navigate the city helped us immensely. Rooms were modern and clean. Minimal noise from other guests or street. Fantastic location 2 minutes walk to metro. Good local restaurants.
verified t.familyMar 25, 2019 It was hard to find due no sign and not really any further description beside the building. 3rd floor and was surprised he wanted the city tax right off the bat. Pillow n bed were ok quality but it was a bigger room n bath room was great but very little shelves to place stuff. Great restraunts n historical areas n shops but at night seemed a bit scary to go out.
verified t.familyMar 23, 2019 the bed in this room was TERRIBLE. The pillows were flat and worn out. The bed itself was hard and lumpy, and I could not sleep on it. The linens were not the best either. I checked out a day early because of this. The breakfast was in theory a nice touch but the quality of what was served was poor. The person manning the desk gave me an impression that he would rather not be bothered and when I asked for transportation arrangements to the airport (which I thought was included) he told me he could not help me. He also told me this when I asked him to call a cab for me. There's no outside signage to help you identify where the hotel is. There was no apparent way to control the climate and I couldn't keep the window open for too long because it was very noisy outside. I felt the area was unsafe and was warned by a couple of locals to be careful. This caused sleeplessness as I was worried. You are given a key card to operate the electricity and you also need this card to get into the room. I was not told this and thank god I knew to take the card with me. If I had not known I would not have been able to get into my room. The elevator is very small and can only fit two people at a time comfortably. The shower head jets were spraying in different directions and the pressure was not the best. Pros of the property- ceiling art and cleanliness.
Good News...Nice Staff, central location (edgy neighborhood). A good valuables safe.
Less Good news...black mold above shower, broken towel rack. Poor lighting. Limited shelf space or storage. This property is at best is a 2 star hotel. Any time your first image of a hotel is a hallway full of garbage cans, you should be concerned. Pictures available.
Terrible experience and bad service
First night I got a room where the switches to turn on the light were broken. Also, the toilet didn't have a seat and there was no hot water. The second night they fixed the hot water problem and they changed me to another room which had silverfish in the bathroom. The third night the room's door was stuck and I couldn't get inside my room, so they offered le another room and they said I could go out to enjoy the city while they fixed the problem. When I came back, they had changed my belongings to they new room and some of my bathroom things where missing. I talked to the manager and she told me they couldn't do anything until they could open again the other room's door. Next morning I talked to the supervisor (who barely spoke english) and I told them that my stay had been terrible and If they planned to do something to compensate me. She didn't even apologize as I was standing there so I decided to leave and told them I was going to leave a bad review. I WOULDN'T RECOMMEND THIS HOTEL TO ANYONE UNLESS YOU WANT TO HAVE A BAD EXPERIENCE.
Nice room pretty close to the train station
My wife and I liked this hotel. It was nice and clean, and the staff was friendly and helpful. We liked the simple breakfast being brought to our room.
Nice clean place that is not far from the station
My wife and I stayed here for 2 days and would stay there again. It was nice and clean, and had what we needed. We liked the simple breakfast they delivered to the room. So, we would stay here again.
Supper clean, best location, lack of basic things
Supper clean in a very good location but I can not recommend it for a family trip for those who travel with a kid. There were not basic yet necessary things like glasses, water boiler and microwave there so imagine how we manage it with a baby! I do love the building, the owner who was a very kind person but honestly they need to consider these basic things to be there for their guest. Doesn't cost that much but make the room more comfortable. Wifi was super weak and disconnected many times.
This was clean and efficient, close to the colosseum and Metro subway and train station. Beds are very hard. Price was right for location.
The accommodations themselves were adequate, well situated, and very clean, but the service was so bad that we checked out a day early despite not being refunded for the final night. Short version: the guests were all accidentally locked out of their rooms due to technical difficulties with the key cards, and the manager refused to return to the hotel to let us in because it was after her usual working hours and she lives outside the city. Any hotel can have a problem, but it's generally good practice to try and fix it. Instead, management told us that we were probably just using the keys incorrectly and that she'd come to work at 7:30 the next morning to let us in. There was a lot of back and forth and unproductive suggestions before we finally got into our rooms, totally by fluke and with no help from management, after being locked out for nearly four hours at night. Should have been tipped off right away on day 1 when we had to wait for management to finish arguing with another guest before we could check in. Avoid.
Nice hotel, near the center and metro, easy to get anywhere even on foot, very clean hotel and nice staff. The problems are that the staff barely knows any English and they also forced us to move to another room without prior warning when we were leaving the hotel to start the day.
Very warm welcome upon arrival. Check in was quick and painless. Room was well appointed and very clean and comfortable. Within walking distance of the Roma Termini rail station and close to tourist attractions. Good food was a few steps away.
Does what it says on the tin!
Very clean room with really nice breakfast. Very friendly staff. Unfortunately the WiFi wasn't working, but as we weren't in the room much it didn't really affect us. Very easy to get to from the airport and close to many sights, restaurants and shops.
Exceptionally clean, friendly staff
We were very happy with this place. It seemed to us that Rome was huge and just went on forever. I would recommend getting bicycles for you stay in Rome. They can be ridden almost everywhere in the city and you will get to see much more than you would without them. Plus its a lot of fun! Rent a bike on day one and use it to find a place with better bikes! (some are super crappy, buy you will be walking forever looking for the next bike rental spot)
The air conditioner in the room turned on but I couldn't feel any difference, so we had to open the window. Luckily It wasn't insanely hot while we were there. Other than that everything was perfect.
Rooms are tiny, only one pillow provided, dodgy location, not much breakfast options
Nice hotel close to the termini, a few minutes walk to colosseum and to nearby Metro station (Vittorio Emanuele). Very friendly and helpful staff. Breakfast could be better, could do with more options.
Awful experience with owner
The location, room, cleanliness, and cleaning staff were all wonderful. I read other reviews that the beds are hard and the shower trickles water- this was true but manageable. We had an awful experience with the owner- their was some confusion on our arrival if we had in fact paid through Expedia or not- we wanted to confirm with our credit card if we had in fact paid already so we didn't pay twice. During the process she was rude, condescending and caused us to feel very uncomfortable during our stay. We were staying two separate days (one in the beginning and one in the end of our travel)- at check in she forced us to also pay for the day we were staying a week away and would not give us a receipt for proof of payment. Due to her unprodessionalosm I would not recommend a stay at this hotel.
Awful employee-possible owner
Their was some confusion regarding payment via Expedia when we arrived. We were told we hadn't yet paid so we wanted to verify with our credit card before paying which took 5 minutes. Before we made the actual call the employee, who we believe was the owner, was rude and condescending. We booked two separate nights (one at the beginning and one at the end of our trip)-she made us pay for both at check, was extremely rude and wouldn't give us a receipt which concerned us because we had no proof we paid and had to stay there one more night on our return to Rome. The hotel is a smaller privately run business. We found our room to be clean- the cleaning staff was very kind and helpful. The cleaning staff prepares breakfast which was very nice and delicious. I read in other reviews the shower trickles water and that was our experience as well. Overall, we would not recommend this hotel to others due to the hassle involved with the owner.
