Customer service could have been better. Could not make tv work.
donald.familyNov 21, 2024 Everything was excellent at the Best Western hotel in Astrid from the front desk staff to the cleaning staff and also a big shout out to the breakfast staff. And I am not just saying this. Thanks so much.
ildiko.familyNov 21, 2024 Very nice team! Good breakfast!
This hotel is cute and comfortable in terms of cleanliness and amenities, but know that the building is old and walls are thin so noise can be a problem. Friendly staff and reasonable rates!
Its ok for an overnight stay. Will avoid it in the future. Front staff can be a mixed bag. Some friendly, some not so. Didnt have hot water for 2 days
A decent hotel situated in a good location for the stadium and auditorium, but it was dated inside, with air con not working and a strong smell of stagnant water in the room. Breakfast was nice and the breakfast room has a great view over the river to Rome. The staff were all very pleasant.
fatima.familyNov 11, 2024 Staff was really friendly
Excellent value, clean, good breakfast, lovely view, good location
The hotel is located a bit outside of the city. While I didn't mind taking the bus into the main attractions, it's definitely something you should consider prior to booking. I booked a single room, while small, it was efficient and met all of my needs. The staff wasn't overly friendly, but were attentive when I asked them to call me taxis.
Everything thing was good
shelley.partnerOct 30, 2024 Beautiful hotel. Staff was excellent. Poor air conditioning.
david.friendsOct 26, 2024 You get what you pay for
zhongqi.familyOct 22, 2024 The building itself is very beautiful. However the floor is raised just at the corridor / entry area inside the room, not sure why it is there, but it means we need to lift up the luggage’s when enter, and step up every time we go to toilet. Not an issue with me (30 yro plus), but my mum (60 plus yro) did not quite like it. Our window was facing the street, viewing is nice, but one Thursday night it was so noisy outside, it kept waking me up. Hotel is not in the city centre so wasn’t sure what was the noises for. Room is quite small, which is common in Europe, bed was comfortable. There is a little supermarket downstairs which is super convenient. In term of location, in order to get to Colosseum, you need to take bus no.2 to popolo, then take the metro A, then metro B. On my day to colosseum, both metro A and B were delayed, and we panicked as we can’t get a taxi either, no one answers the taxi app. Lucky we set off earlier and made it to the tour. For people not familiar with Rome, maybe stay near the colosseum is better. For me I am happy to come back to the hotel again without my mum, I really liked the popolo area.
There were numerous restraints in the area.
The staff were very helpful and the breakfast was good.
richard.partnerOct 17, 2024 Liezel was absolutely wonderful. She kept the place clean, and made sure the breakfast food was always ready and fully stocked. Helped with directions and providing me with ice when the ice machine was broke. (IT HAS BEEN FOR 2 YEARS). Our room was small and noisy from the cars on the street, but very clean.
laurie.familyOct 17, 2024 Shower was awful leaked everywhere. Bed comfy. Nice linens. Staff kept our bags … super helpful. Had one issue with kitchen staff upset when I had spilled coffee … I had use the machine incorrectly. I was fine to clean it up myself no problem. But she was upset and I felt bad. So that experience wasn’t great.
mylene.familyOct 14, 2024 Location not bad but noisy surroundings. Their Breakfast is excellent with good selections. Staff very courteous and knowledgeable. Able to converse in English and Italian language. Love the staff responsible for their breakfast. Not sure why their washroom vent is built in with the light it creates too much noise. Otherwise it’s a safe place.
The Staff was very nice and the property was very clean and the breakfast was good lots of choices.
rochel.partnerOct 10, 2024 This hotel was located in a good location - Very convenient to all of our excursions. The Front Desk staff was very kind and helpful. Would defiantly recommend to anyone looking for a reasonable hotel in Rome.
