kimberly.familyMay 12, 2024 This was a wonderful place to stay in Sorrento! It was clean, quiet and very conveniently located.
Great location, friendly, warm staff.
Would definitely return. Highly recommended.
I highly recommend Sorrento Relais. It is a quiet welcoming facility, small and family run. High standards throughout including clean and well organized. The facility is a reasonably short, level walk from the train/bus station. The neighborhood is safe. The breakfast has a good diversity of offerings.
robert.friendsNov 12, 2023 Nice rooms. Breakfast was amazing.
The receptionist Ilaria saved this property from getting a bad review from me. She was very helpful on each occasion, communicated efficiently with me prior to arrival, and even fixed a plumbing problem in my room! But the A/C did not work well at all, and the weather was hot and humid during my stay. The sink had no stopper, which is dangerous for a contact lens wearer.
Location of property was good. Rooms are tiny. Almost like a prison cell. Noone was at reception for check-in or check-out. Very expensive for what it was. Terrible cancellation policies for a place that doesn't seem to have a problem selling out. Cannot recommend.
Incredible hotel and amazing service and breakfast! Would totally recommend to anyone in Sorrento!
Iliana was ever so helpful, from texting ahead of arrival to meeting us later than planned, as well as checking updates for us on the status of the broken train line!
We didn't see anyone from the staff team apart from the breakfast waitress but she too was very pleasant. The room was small but very clean and comfy, with everything we needed. The honesty bar/fridge was a great addition. Location was ideal for our stay.
This small hotel was very nice and in a good location. The rooms are small and simple but clean. Breakfast was excellent with scrambled eggs, juice, meat, cheese, pastries. The staff was very helpful when we had questions. It was advertised that there was laundry but it was just a dryer and it could only be used 3:30-5:30 pm.
Decent effort put into the breakfast with cooked eggs and other items. Friendly helpful staff. Not a far walk from town center.
stephen.partnerMay 21, 2023 Clean and very friendly staff, especially the woman preparing breakfast.
The negatives- bathroom had a cramped setup. Toilet was so close to the shower that I couldn’t sit comfortably without my knees hitting the shower wall. The room was warm when we entered after the day’s excursions. When we asked about the air conditioning, we were told it wasn’t working throughout the property. Opening the window cooled the room down after 30 minutes , but we were fortunate that temperatures weren’t hot outside.
Overall the room was excellent. Our only real problem was the HVAC system. Even we turned it off, it continued to pour heat out.
The hotel was very clean. Staff were exceptionally friendly and helpful. Would highly recommend to anyone wishing to stay close to the centre of Sorrento.
The room was basic but spacious and spotlessly clean.
Location was ideal
Staff were friendly and as we checked in late we needed them to come after normal hours, which they did most obligingly
Great hotel! Will come back again in the future :))
verified t.friendsOct 30, 2019 Good breakfast staff very friendly internet good close to everything
Good points: good breakfast, comfortable bed, good shower, good location, clean, pleasant staff. Bad points: Our basement room was incredibly damp, and always smelled musty. Very unpleasant. Crowded bathroom with no counter space at all. Not enough hangers, and short closet didn't allow me to hang dresses. No hangers for pants at all. A green emergency light on the ceiling coyuld not be turned off, and lit up the whole room at night, making it difficult to sleep.
Sorrento Relais - reasonable hotel
Amazing stay at Sorrento Relias. Staff were so so friendly, helpful. Amazingly central and convenient location for my stay. Room was cleaned every day and I had an amazing greeting by the gentleman around 12.30pm when I couldn't check in till 1pm but my room was ready. The lovely afternoon receptionist also helped me book the speed train ticket to Florence, and the breakfast and staff who served it were so helpful too. I would stay here again, and recommend that you do too,
Our room backed onto a kitchen next door - they began work early .
Staff friendly - good location
Great location and service.
Great place close to everything. Lovely staff in a caring family run business.
