jonathan.partnerNov 24, 2024 The staff are super friendly and there’s a shuttle that can transport you to the nearby Hakone Yumoto station. (Set schedule though).
That’s where the positives end however as we did not find the private onsen all that great and the room itself, although large for Japanese standards, is dark and outdated. The rest of the hotel (aside from the hotel lobby) is outdated.
Unfortunately the worst part of the entire experience was bed bugs.
Wish we had a better experience.
Fabulous authentic Japanese food beautifully presented on the plate and by the staff.
Very quiet
Lovely public onsen experience
Amazing stay! Hotel room was wonderful with private onsen, great view, wonderful in-room amenities and meal service was one of the best in our lives
Extremely helpful staff. Beautiful, large room. We had a room with a private bath, with an amazing view of the mountains.
The breakfast was luxurious, far more than I was expecting.
The staff was fantastic. Very friendly and very helpful. I would love to come back.
catherine.familyOct 08, 2024 Property does not has policy for extra guess. We had unexpected guess to come. We willing to pay for the extra but they said the person handled had gone for the day. No one can speak English after 7pm.
We saw cockroaches on serving cart after we ate & on the way out. Bugs also in the room & crawl on my daughter arms. We never saw any workers doing any cleaning when we’re there. I don’t think they even vacuum the room after guess leave. The food were good for photos but not freshly prepared. All food were cold & fermented. The only thing hot were miso soup. We’ll come back to the area but not to this hotel.
Staff was amazingly attentive. Service was wonderful. But the unwalk-ability was a downer. They have a free shuttle from the station to the hotel but only between certain times. The room was big and nicely appointed. The in room onsen was amazing!!!!!!!!! But the bed was so uncomfortable!!!!!!!!!
It was a lovely ryokan with staff that made you feel right at home. The rooms were spacious and the onsen pools were relaxing and well maintained. We thoroughly enjoyed our meals which were a highlight of our stay!
chris.partnerSep 21, 2024 The Good:
Amazing place, private tub was lovely, a little bit of a trek if you don't make the shuttle, but the vantage point is very nice I believe it is highest point in Hakone. The food was a great experience as well.
The Bad:
The bed creaked so much and matress was not good for me at all.
Le personnel a ete super agreable
la chambre aurait besoin d un petit coup de fraicheur , vieillissant
la chambre est tres spacieuse la plus grande que l on est eut
le repas est fantastic, vous pouvez demander un petit dejeuner un peu plus europeen si vous n avez pas envie de poisson cru
tout le personnel est juste exceptionnel
susan k.family_with_childrenApr 15, 2024 Breakfast and dinner was excellent. Staff was really polite and helpful. On site onsen was a bonus. My only criticism would be the room was too hot as it was a central control system for the whole hotel. Note it is an up hill walk to the hotel
amanda.partnerApr 09, 2024 Excellent staff and service
xuan-my.partnerMar 29, 2024 The Ryokan was beautiful and relaxing. The rooms were comfortable and staff was very helpful and accommodating. My most favorite memory of my trip. I hope to be back again one day.
christopher.partnerNov 28, 2023 Extremely expensive for a dated property, the staff were very unfriendly, unable to book dinner on day of arrival and the bar is only open for 2 hours on e evening.
tsz y.partnerOct 24, 2023 The room and staffs are super nice, however the food included was average. But definitely a nice place to stay for onsen
Had a great stay. Was well kept and clean.
cheuk w.friendsOct 06, 2023 The staff are very helpful and friendly, dinner and breakfast was great. The private room onsen was amazing which is reccomended for first timers or people who just too shy to go to the public bath.
I wish I had known the town closes down early and the hotel restaurant actually serves great dinner. That should have been mentioned on the website.
The other thing is the transportation to the hotel could be communicated better as Google is not doing a good job is this case.
But all and all a great hotel stay.
Everything were to our satisfaction
meena.partnerMay 21, 2023 The price was pricy but I love it. I loved that we were able to have free dinner and breaksfast. Unfortunately, we were not able to have breakfast because we had to leave early morning. I would love to stay at your facility again!!
rocio.partnerMay 17, 2023 Very nice and comfy. We got the private onsen room and it was awesome. The terrace they provide is beautiful, you can even rent out the private terrace onsen per hour. In the small town there were dining options.
