The location of the property is its biggest advantage. However, guests have reported issues with cleanliness such as fungus, yellow and brown stains on bed sheets and pillow covers, and cockroaches. Amenities such as the swimming pool and gym are available, but some guests have reported issues with the WiFi and lack of maintenance. The check-in experience has been slow and uncoordinated, with some guests waiting for over an hour to collect keys. The room size is spacious, but some guests have reported issues with faulty equipment and unpleasant smells.
Location
The property's location was the most highlighted aspect by the guests. It was praised for being near KLCC, LRT station, and restaurants. Guests found it convenient to move around and access various facilities. However, some guests complained about the noise from the main road and blocked views of KLCC due to other buildings.
Cleanliness
Cleanliness was a major concern for guests. Some guests found the property dirty, smelly, and with fungus growing in the bathroom. They also reported yellow and brown stains on bed sheets and pillow covers. Cockroaches were found in some units, and the kitchen was not in good condition. However, some guests found the rooms clean and tidy.
Amenities
The property's amenities were appreciated by guests. The swimming pool, gym, and convenience store in the lobby were mentioned positively. However, some guests reported that some amenities were not functioning properly, such as the sauna and TV box. The kitchen was not well-equipped, and there was no washing machine in some units.
Check-in Experience
The check-in experience was a major issue for guests. Some guests reported slow check-in with security guards, lack of coordination, and no property personnel to hand over the keys. Some guests had to wait for almost an hour to enter the property, and the access card and parking card did not work properly. The staff was not ready to collect the keys during check-out, and some guests were charged hidden fees.
Room
The room was a mixed bag for guests. Some guests found the room spacious, comfortable, and with a good view of Petronas Towers. However, some guests reported that the room was not as advertised, with old furniture and fixtures, bad smell, and odd design. The air conditioning was not functioning properly, and the TV channels did not work due to poor wifi services.
