Great place and easy a
Access to walk around polonco
I liked everything about this property
very good stay, location, breakfast just excellent
saman.family_with_childrenDec 03, 2024 Great experience. We loved it!
Nice upmarket hotel in a safe area of Mexico city. Well equipped room and nocely decorated. Good views of the city. comfortable bed
maria.friendsDec 03, 2024 Excellent Hotel to stay at, however they do need to do a little upkeep, blackout curtain was not working and phone in room was broken.
arvind.familyDec 02, 2024 The views from the room were stunning.
yucheng.partnerDec 01, 2024 Only con: noisy at night.
It was really great best location good food
ana m.friendsNov 26, 2024 The hotel room and the bathroom were dirty when we arrived. I asked the staff to clean the bathroom well, and it was still not cleaned. Dust and hair were present on the baseboards and it looked as if it hadn’t been clean in weeks. The furniture was damaged, old and dated.
The staff at the hotel was nice and friendly, the breakfast was good. It is located in a nice and safe area of Mexico City.
The only complaint I have is that it was incredibly expensive. I travelled here from Canada, so the exchange rate makes it outrageous
We were there during the Miss universe event and we needed to check some business details they had two desks in lobby with portable tops as one person was on the other desk using the computer we assumed these were courtesy for guests there were no signs stating they were for hotel or guests no sign what so ever so as my colleague began to open lap top to use a a grotesque old semi bald obese man with no name tag rushed to slap it shut in a violent manner he was aggressive and down right belligerent screaming they could not be used when questioned why was he so aggressive and tried to explain there were no visible signs prohibiting their use he snapped and said he was not to be questioned since he was the manger ! To say the least this was the worst customer experience ever! Upon inquiring to other staff how we could file a complaint no one knew and silence was the constant answer. This cannot be a 5 star hotel when their key customer service is seriously compromised ! I hope I can get a response from corporate it was a " weekend manager"
samuel.familyNov 19, 2024 Very Safe environment
kaizarin.partnerNov 14, 2024 All very good, safe and convenient
I highly recommend this hotel for anyone looking for a pleasant and hassle-free stay. I would definitely choose to stay here again!
sergio.familyNov 12, 2024 El personal de recepción y consejeros poco amable, para cualquier requerimiento había un pero, éramos un grupo de 8 habitaciones 18 personas y ninguno de los huéspedes quede satisfecho con el servicio. En algunas habitaciones ni siquiera agua para tomar, el restaurante chapulin de mala calidad, enviamos un correo a la sub gerencia del hotel con todos nuestros comentarios y no comentaron nada al respecto únicamente agradecieron el comentario.
El presidente Intercontinental era mi primera opción al visitas CDMX, consideraremos hospedarnos en el JW Marriot o Hilton que estan en la misma zona.
