rafael.familyAug 27, 2024 El breakfast no fue lo que dice en expedia
blanca.familyJul 13, 2024 Plaza de Oro doesn’t allow you to have visitors in your room, the front desk girl was so rude; I had planned for a 10 day stay but left after the second day to a different hotel
Super amables, y cómodos:)
Esta bien ubicado.
Buen servicio.
jennifer.family_with_childrenMay 20, 2023 The personnel was not courteous at all. They charged me for an additional adult even though I had added the correct number of adults on our reservation. If we didn’t pay, we would forfeit what we had already paid for our reservation. We had to keep asking for towels for three people (just like they charged us) and then they came to clean room and took towels we had just requested. Before we could check out, they had to check room to confirm we hadn’t taken anything. The “free” breakfast included in the room charge is only a plate of fruit and a cookie. Needless to say, we will never stay at this hotel again.
El personal es muy amable,el hotel esta muy bien ubicado y las instalaciones estan en buenas condiciones !
Great service and close to the visa renewal place !!!
Well, I saw they are 5 star hotel and pictures looks good , arrived and room was not a 5 star hotel , definitely here is 2-3 star hotel , room booked for two adult and second person arrived in the night and they didn’t let to come at the room and finally solved by coming down and speak with front deck, they couldn’t speak English and that’s the other reason for not giving the great feedback for this property
carlos.family_with_childrenDec 09, 2021 Location
Great customer service, good and affordable food, my only complaint was draining issue with the toilet that was addressed but not fully resolved
This hotel is excellent. It is beautiful on the outside and inside. The rooms are clean. The service i amazing. The hotel provides a light breakfast that consist of coffee, juice,sweet bread/pastries and fruit. But you can purchase heavier meals from their menu. The restaurant is open all day until 10pm. Because of covid we didn't have access to the pool or gym. But it's ok. The hotels location has an easy access to walk up and down downtown Monterey.
Our stay was comfortable, very tentative staff, walls were kinda thin, but overall the place was clean, and we enjoyed our stay.
When I was checking in, a random person arrived and ask for a room. I found out that he received a much more better rate that the one I got.
felt like an idiot. Always taught that I had good rates!
verified t.family_with_childrenMar 23, 2021 Well to begin only 4 people per room, so if youre a family of 5 you might have to get another room as we did with 6 members even though we booked for a double bed room. We werent told that in order to use the pool you have to reserve your time & its only for an hour. There is no bar on site but they do sell alcohol beverages. other than that the hotel was pretty clean, staff was nice.
verified t.partnerMar 14, 2021 The place is beautiful. The decoration and organization of the restaurant inside.
verified t.selfMar 08, 2021 The hotel has to update the room.
The mattress is old. Pretty clean and excellent service.
verified t.familyFeb 23, 2021 Good amenities, great price. Easy walk to everything we needed.
My kid just loved the indoor swimming pool
Great stay, center to medical center which made it very convient. Clean rooms ! Pretty hotel . Will return again !!
