Review Of Hotel Pullman ZamZam Makkah

Service Complaint

Rated 3.0 by Mahmoud Morsi . Family Traveller . Dec 16, 2024

I booked a room for three people and all the service was for two people, although they received all the required amount for three people

Fantastic hotel

Rated 5.0 by RAHAT RASHID SADEKAR . Family Traveller . Dec 16, 2024

Our stay at the pullman zamzam was truly amazing. From the moment we arrived, the receptionist greeted us with kindness and warmth, making us feel right at home. She was attentive to all our needs, ensuring a smooth check-in. The housekeeping staff were exceptional, taking great care of our family by providing water bottles, fresh towels, and keeping our room impeccably clean. Ma sha allah, it was a memorable trip for us, and i couldn't have asked for a better hotel. Thank you, pullman zamzam, for making our stay so special!

Alhamdullilah 🕋🇸🇦

Rated 4.0 by Belson Akram Torres . Family Traveller . Dec 11, 2024

The hotel was very good location,and everything is very accessible.!even going for prayer.right away be there...Alhamdullilah....just twice we call on 2nd day for laundry,the response amazing Ok sir we send for collection...nobody coming even we kept out our unwashed clothes.then we informed concierge 💁 and dial #0;there before leaving the hotel for prayer after 5 hours later we come back,the unwashed clothes Still the same location outside our room.then 2nd day the same story...what can I tell more Now were leaving check out ✔️going to madina ...MAY ALLAH GRANT US EASE...

Terrible Stay

Rated 1.0 by Alim Akbar Patel . Dec 11, 2024

Very bad expariance

Average Stay

Rated 3.0 by Durfishan Ainy . Dec 09, 2024

The food and location were great facilities were not up to the mark for a 5 star hotel. The ac was noisy and stopped working. The room was smelly, and we had to call again and again for the toiletries. The toiletries, room slippers, tissues, towels, and water were not available in the room when we checked in.

Poor Stay

Rated 2.0 by Shaikha Alsaadi . Family Traveller . Dec 09, 2024

My stay at this hotel was below expectations due to poor rooms and service. I hope the management takes steps to train the staff and improve the quality of service. Attention to detail and customer satisfaction will make a big difference in improving the guest experience. This hotel does not deserve 5 stars in my opinion.

Good Stay

Rated 4.0 by WAHID KHAN . Family Traveller . Dec 09, 2024

They have many types of rooms. Firstly, they gave us a room that was not clean. After many complaints, they finally upgraded us to a better room.

Excellent Stay

Rated 5.0 by Shahada Khanum . Family Traveller . Dec 08, 2024

Amazing proximity to masjid Al Haram. great quality of service loved the ambience. Good food and spacious rooms

Convenient to ha-ram with good services.

Rated 5.0 by mirkar zaid . Family Traveller . Dec 08, 2024

One of the best experiences. Near and easy access Very polite and helpful l staff. Book your stay, including breakfast, it's worth spending money. You can find local laundry guys there. Don't worry about laundry.

Excellent stay

Rated 5.0 by Naheem Pasha . Family Traveller . Dec 07, 2024

Excellent stay for spiritual stay very close proximity to masjid al ha-ram

Little disappointed

Rated 3.0 by Syed Mohammad Shahid Hashmi . Family Traveller . Dec 03, 2024

Rooms are not renovated properly look so old interior being a 5 star property

Poor Stay

Rated 2.0 by Hesham Mohammed Hammam . Family Traveller . Dec 02, 2024

The room was not cleaned for all 3 days. Did not change the towels even once and did not bring water. No prayer mat. No death brushes no nothing.

Excellent Stay

Rated 5.0 by Syed Osman . Nov 15, 2024

It was a very comfortable rooms

Excellent Stay

Rated 5.0 by QAMRUZZAMA SALEEM ABDUL REHMAN . Group Traveller . Nov 09, 2024

Very good property to stay. Hotel was very clean to stay. Very near to stay. Walkable distance and breakfast is excellent.

Excellent Stay

Rated 5.0 by AZEEM UZ ZAMA ABDUL REHAMAN . Group Traveller . Nov 08, 2024

Very good hotel with excellent service. Enjoyed staying in pullman zamzam. Hope will stay next time again.

Location

Rated 5.0 by Irfan Kalludi . Family Traveller . Nov 06, 2024

Best location best service excellent staff perfect stay infront of kaaba, breakfast is ok ok but the service and the variety of food you get to eat at food court is jst excellent

Average Stay

Rated 3.0 by Khalid Javaid . Nov 03, 2024

Ok

Good experience and worth it

Rated 4.0 by Mohammad Faisal . Family Traveller . Oct 29, 2024

It’s was good experience. This hotel best benefits it’s in clock tower and both the gate for kabah entry only 2 min walk. I was booked this hotel for my baby because he is 4 month old. They are having to 2 in house restaurant which are good good but i recommend in al z aha restaurant menu should change daily. One negative point as suit room is not having any complementary services.

Make my trip is the best 👍🏻

Rated 5.0 by Khadija Alnuaimi . Group Traveller . Oct 27, 2024

Have a very blessed time .. hotel staff was very kind and helpful. The room is very clean and the buffet has excellent choices.

You book for view and they will give you what is available.

Rated 1.0 by Nusrat Zulfiqar Shaikh . Family Traveller . Oct 26, 2024

Booked ha-ram view room for triple occupancy but they provided partial view room with two beds and arranged for one extra bed. It tool almost 2 hours for the discussion but they provided room which was available with them. Never allowed to talked to manager of the facility. Please take care as you will book room by paying for view but they will give you room which is left at the time of check-in. Disappointing experience.