rashed.familyJul 20, 2024 Good service well pleased with the hotel
We loved the Beyazit Palace Hotel for its proximity to the Grand Bazaar, Misir Carsisi & Sultan Ahmet. There are also transport links should one want to connect to other places in Istanbul! We walked most of the time.
In the negative side, we did not quite get the Turkish hospitality that we are used to at this hotel.
Customer service could be better as everything seemed to be a bit of problem. For example, we asked if we could pack a breakfast to go, like a sandwich since we were in a hurry and wanted to beat the crowds for the Blue Mosque and Hagia Sophia. The manager said no; that we have to eat in the restaurant. Even though the room included breakfast. It was also just that one off! On the whole, breakfast was very basic with only two options for cooked food such as boiled or scrambled eggs or broccoli with peppers or cauliflower with carrots. The rest was the usual Turkish spread.
About the room. One of the headboards fell off. The water went everywhere when showering as there was not enough surface area to take a shower. So the water went all over the floor. There was no space to put our makeup bags in the bathroom - so basically kept most of that in the suitcase, which was inconvenient each time we needed to freshen up!
Other than that, the stay was pleasant enough
Stay away from this place(it is not a hotel)!!!
If you're considering booking this hotel, think again! I booked with high hopes, expecting a 4-star experience, but what I got was far from it.
Firstly, the bed sheets weren't changed for eight days! despite my objections on three separate occasions. I even had photographic evidence to prove that the same sheet with a distinctive hole was being reused throughout my stay. Unless every single sheet in the hotel has that exact hole (which I highly doubt), this is just unacceptable.
They rudely said it was not true and they would film it for me. Their promise to film the cleaning process was not fulfilled either. Instead, I was shown some generic pictures of a room supposedly being cleaned. From what I observed, they merely made the bed and left without any thorough cleaning.
As for the breakfast, it quickly became repetitive and boring after just three days.
Considering the money spent here, you'd be better off booking an Airbnb or another decent hotel in the area. Don't make the same mistake I did; there are plenty of better options available!
andrew.familyOct 31, 2023 The staff were very helpful, but the rooms were fairly small. A big variety of foods on offer at breakfast, but with a Turkish emphasis.
andrew.familyOct 28, 2023 The staff were very helpful and friendly and the restaurant on floor 6 had excellent views and a good range of food options. The main complaint was that the rooms are generally small although we were able to move to a larger (but not big!) room for days 2 and 3 of our 3 day stay.
farzana.partnerSep 23, 2023 Wrong room given upon arrival when told them we were told no rooms available as they were full.
Entrance room given to hotel..
Noisy, no privacy, people looking in your room whilst passing. Had to keep curtains closed all day no daylight coming in. Had to upgrade 3 days later which wasn’t our fault but ended up paying 4 nights.
Will not be booking. Will be putting a complaint on too.
josephine.friendsSep 21, 2023 The staff very nice, hotel very clean. I did not like the area hotel was in.
mohamed.partnerSep 15, 2023 Late shift stuff are very helpful and nice, restaurant expensive and not that good,
It was a nice and pleasant stay in the old city.
mohammed.family_with_childrenApr 14, 2023 Affordable prices. I guess you get what you pay for... Can't complain. I would recommend
Stuff is friendly, room clean
Location and Service Brilliant
Just ok - however location Brilliant - overall you get what you pay for so it was worth it 😁😁😁
Good breakfast but small terrace for amount of guests. Excellent location.
Loud ground floor
Very friendly staff members. A beautiful cozy hotel. Great breakfast with an incredible view. For entertainment, a seagull ate someone's breakfast and broke a plate. Great location! Many shoes.
Breakfast is delicious with an incredible view. As entertainment, a seagull was eating someone's breakfast and broke a plate.
Staff members are very nice and friendly.
Great location!
Nice people hotel is well located. we were offered a family room for the entire stay becasue the room we booked was not in good condion. Recommended
verified t.familyMar 22, 2021 Wish we could have had more time to enjoy this nice place in a great location. A great example of Turkish hospitality with staff ready to help themselves or connect you with people who could!
I guess workers no idea about coronavirus!...workers walking around no mask.. breakfast buffet, people picking food no mask..
Location is good. Breakfast is ok...can be better..i will not stay again till they train their workers about coronavirus!
Lovely and helpful staff. A little bit hard for us to find the hotel at first but then it was ok. Breakfast view was the best part of it all.
