Review Of Grand Excelsior Hotel Bur Dubai

Excellent Stay

Rated 5.0 by Vaibhav Chhabra . Dec 18, 2024

Hotel was very comfortable and very luxurious we enjoyed a lot and staff was very copreative and helpful and the hotel was also very comfortable and services was on time and in last i would like to say that hotel is very luxurious and in this price it is value for money and i would recommend everyone to stay there and enjoy thankyou

Not recommended, felt like a 2-star property.

Rated 2.0 by Prateek Agnihotri . Couple Traveller . Dec 09, 2024

Don't book this hotel thinking you are booking a four-star hotel. The bathroom has moulds in many places. The bathtub wasn't clean and unhygienic. The front desk was not welcoming. the breakfast that they provide was of very low quality and was tasteless, so please be aware of that too. I don't recommend this hotel if you are thinking of booking a four-star hotel as you will be unsatisfied.

Excellent Stay

Rated 5.0 by Sharique Jalil . Dec 07, 2024

Hotel is very nice and comfortable and hotel is about 5 min walk to adcb metro station. I had great experience regarding this hotel.

Not a great experie

Rated 2.0 by Riddhi Jain . Family Traveller . Dec 05, 2024

The room and location was very nice but the early checkin was not provided and we were to wait for 2 hours we were charged for late checkout although it was included in our package booked. In addition to this the toilet facilities were not working properly and someone started to bang on our doors at 8 in the morning.

Poor Stay

Rated 2.0 by Keyur Dedhia . Dec 05, 2024

Staff at reception are all rude and not welcoming especially the managers. Being a vegetarian and after paying up for half boarding, i found it very difficult as the hotel barely served any veg options in the dinner/lunch buffet. The restaurant staff was still considerate and made us pure veg food on request. The hotel is very old and the rooms were clean and tidy however very old. Overall this hotel is not suitable for a comfortable family stay as their 4 star rating is achieved basis on paperwork only and no importance is given on customer satisfaction or service. It seems the hotel survives on cheap tours as there are buses lined up everyday dumping people for breakfast and cheap boarding making your experience hell. They do not deserve 4 star rating as their service is no greater than 2 stars.

Terrible Stay

Rated 1.0 by Ankit Shrimali . Dec 03, 2024

i recently stayed at the grand excelsior hotel in bur dubai, and it was a deeply disappointing experience. the hotel accused me of spoiling a hand towel with lipstick stains and demanded a fine of 100 dirhams. when i refused to pay, they held back my bag, leaving me no choice but to call the tourism police to get it back. additionally, there was clear discrimination against indian guests. the breakfast provided to us was substandard, while guests from other countries were offered better options in a separate dining area. despite raising concerns, the manager refused to address the issue, which was extremely unprofessional. the rooms were in terrible condition—broken dustbins, poorly maintained facilities, and air conditioning that didn’t work effectively (even at 20 degrees, the room was unbearably warm). the blatant discrimination and poor service left a lasting negative impression. i would never recommend this hotel, especially to indian travelers, if you want a respectful and comfortable stay.

Good Stay

Rated 4.0 by swarup bhaumik . Dec 02, 2024

Why cockroach in the room

Good Stay

Rated 4.0 by SAIRA FATHIMA HAMEED . Nov 29, 2024

Location is good, but washroom was very bad, always water filled in the washroom

Average Stay

Rated 3.0 by Vanessa Amor . Solo Traveller . Nov 28, 2024

Old hotel and facility, room smells old

Average Stay

Rated 3.0 by THEJAL KISHOR . Nov 28, 2024

Food good location also good facilities very bad

Need renovation

Rated 4.0 by Ketan Devani . Business Traveller . Nov 26, 2024

All rooms need renovations, paint was there on bathroom tap and shower panel;ac is not working with temperature

Poor Stay

Rated 2.0 by Deepak Acharya . Nov 26, 2024

1. Bath tubs were not working. 2. You have to call them multiple times if there is an issue. They will say they will look into it and forget about it. 3. Bathroom overflowed and water was entering the room. After it was pointed out to them, they changed the room. 4. Food is the only positive, breakfast had a lots of variety and sufficient to eat.

Good Stay

Rated 4.0 by Ravi Karadbhajne . Nov 21, 2024

Hotel is good. Small things which they can improve like indian breakfast at separate location, which makes treating differently with indians. Swimming pool not at that level. Expensive hotel food to order at room. Overall, it was good. Cleaning and service also good.

Average Stay

Rated 3.0 by Meldon Rodrigues . Nov 13, 2024

Deluxe room with bathtub which i booked was small and they said smoking was not allowed in room but in make my trip i selected smoking option. Local tax is 15 but they took 30

Good Stay

Rated 4.0 by Narendra Bhoir . Family Traveller . Nov 12, 2024

Chek in & chek out is taking time, all else are ok

Would not suggest

Rated 1.0 by AMIT SHAH PANKAJ MAHASUKLAL SHAH . Family Traveller . Nov 08, 2024

Pathetic experience, rooms are not upto the mark of a four star accommodation. Better to label this as a second star

Average Stay

Rated 3.0 by Shakil Kazi . Nov 07, 2024

Location is ok but service was terrible with toilet was overflowing

Excellent Stay

Rated 5.0 by RAMALAKSHMI CHANDER . Couple Traveller . Nov 04, 2024

The location was perfect. Our check on was quick and comfortable rooms, clean & spacious. We enjoyed our stay.

Late check out 2 pm request denied

Rated 2.0 by Vishal Sharma . Family Traveller . Nov 03, 2024

Late check out request for 2 pm was denied citing the reason for group booking, which was not the case

Good property with bad customer service

Rated 3.0 by Richa Singhal . Family Traveller . Nov 03, 2024

The location of the property is good. Apart from that nothing great about it. The staff is really rude and i had one of the worst customer service experiences here. They ain’t ready to help and behave like they are doing a favour on you. The breakfast spread is very limited and not worthy of a 4 star hotel.