I would not book.
I booked the stay on the Saturday morning, then set off for Newquay.
On arrival the man behind the bar was laughing at us saying how he hopes we aren't going to spend the night here as they have no hot water, wishing us luck...
I was 'helped' by a supervisor and she gave me the upmost confidence that I will be able to get a refund for the stay. But this was not possible. When I asked her then for a rebooking of the stay to a future day, she just stopped contacting me back.
So I spent £70 for them to just keep.
I was told that I was emailed about the boiler issue, but this was incorrect too.
In a nutshell, rude, unwelcoming staff, lack of communication for the boiler issue, snubbed away after unsuccessful refund request from Hotels.com.
Thanks for wasting my time and money.
The service was very friendly and helpful. The room was clean though the power (Room 6 bed 4) did not work. The comfort could have been improved by adding privacy curtains or similar. However, it was comfortable and reasonable value overall, and I would stay again
Lovely views, just didn't enjoy the showers with timer. Nice place, excellent location, cheap price for continental breakfast with a good variety.
Some negatives but I’ll be back again!
I stayed at this lovely place for one night in a standard double room with en-suite. The bar is very good! Friendly staff.
The views are extremely picturesque.
The only things I could fault are:
- The room was very cold when we got back in at around 11pm.
- in the morning I went to fill the kettle up but the inside of it was smothered with mould!! So we had to go out and spend £6 on two cups of teas at a cafe☹️
Regardless, I will be staying again.
Really good as always and a great spot to stay at when attending boardmasters as the shuttle bus was 5 minute walk.
Nice room with sea view. Great location in central Newquay. No hairdryers available and no communal facilities except the bar.
Is a hostel so get what is to be expected
More students house than hostel.Lots of young people making noise at 3 am and slamming the doors of the rooms.
Room was clean but very worn out with wall paper peeling off .As it was room on top floor could hear roof vent rattling all the time.There was no way to stop that noise.
The only positive think about that place is -room 13 which we had has beautiful sea view.
I stayed at this hostel for 2 nights and it was a mixed bag to be honest, negatives 1st- confusion at check in which wasn't resolved even after i left 2 days later with my coupon used via Hotels.com, their should be better communication between the hostel and hotels.com and not upto the guest to do all the work, the staff themselves weren't overly friendly and seemed preoccupied with customers outside of the hostel rather than guests that needs to change, and although it was so called "freedom day" people weren't able to freely mix at the bar as was the case down the road. The room itself didn't have any AC or even a fan available which in a middle of a heatwave isnt ideal, and I didn't see any cleaner's clean my room in the 2 nights i was there as is the case in other hostels ive stayed at and on top of that their was no access to hire towels despite this being advertised by the hostel (Covid regs outlaw cleanliness!)
Positives- 1 member of staff Tom was friendly and helpful and did his best to help even accepting my request to change to a lower bed, the views from my room were outstanding! and the location of the hostel perfect right in the heart of town, I would recommend this place but their is room for improvement if the hostel management take it on board and take this constructive criticism, all the best.
verified t.familyJul 12, 2021 Fabulous view from our room. Food and service from the bar was superb. Had a fantastic holiday.
The staff on the ground floor were nice.
There was sand and mud on the floor of shower room. No staff cleaned the room. Room service included adding toilet paper only.
The vibe was cozy. There was not noisy in the “quiet room” (as requested).
Good for those on a tight budget.
Friendly welcome. Ideal for a budget place to stay in Newquay. Nice views of the sea.
Great staff ! Great location! But the bed was very hard and the room was quite hot
Great ! Good vibes, great town, great location! 3 minute walks to all the other pubs / bars etc
Was ok but there are better places
The bedroom door was super loud and noisey. The shower was always damp maybe invest in shower mats or wooden steps. The view was amazing to wake up to. It’s upstairs from the club so be warned only 2am music cuts off
verified t.partnerJun 07, 2019 The location of the hotel was amazing and the views from our room was the best you could possibly get. The room had some dents/scuffs around the room and the room wasnt clean really, when i walked aling the room my socks was full of dust. We was given a quilt which had stains on which looked abit like blood but cant be too sure. We had our own bathroom which was nice qnd clean but the main room itself wasnt that clean. We had a radiator in our room but it wasnt turned on and it was so dusty you could tell it hadnt been cleaned for weeks/months. The location of the hotel is amazing its so close to everything so you could just walk everywhere. We had continental brekafast provided to us which was basic. 4 selections of cereal and toast with butter or jam ham and cheese. It was enough for someone who doesnt really eat much or likes toast for breakfast. There was available options for a cooked breakfast but you had to pay extra for that. Overall if you dont mind cleanliness then this place is really good due its location and how cheap it was.
verified t.partnerFeb 16, 2019 The beach view from our window was spectacular, it was s pkeasure to wake up to. And amazing value.
Great location with great views and bar/restaurant on site.friendly staff
