Great staff and welcome. Seems to be going through a renovation. Very warm room with no air con but it is an old building with limited options.
We have stayed at the Portland for a few years now, among other places in Folkestone. The rooms are a good size and have a good feel to them. The staff are very accommodating but their adjoining (Skuba bar), seemingly takes presidency over all else! Although they host a good selection of bands and DJ’s etc. it does get very busy, Loud and out of control at times!
caroline.partnerJun 30, 2024 Very friendly and efficient welcome. Nice, comfortable room.
darren.partnerJul 17, 2023 Hotel was conveniently located for what we wanted, however shower was damaged and rusty in areas with pubes in the shower tray , damp patch on the bedroom wall
Easy access, clean tidy room, good shower, good location for travel to Dover, very nice walking spot, only thing stopping a max rating is no food on the Monday night
Great room great tele lovely tea
1 night stay before Eurotunnel crossing
Check-in was not in the hotel, but in the adjoining bar. I had to wait while customers of the bar were served drinks, but once I got someone’s attention, the correct member of staff was called and he was very helpful, giving information about parking and even offering to carry my bag up to the third floor. In the room everything was set up to make the stay enjoyable, with tea and coffee making facilities and even a biscuit. Towels and complimentary shampoo and shower gel were laid out on the bed, even with a little chocolate - a very nice touch.
Unfortunately no hotel can guarantee good and considerate behaviour from all their guests. So I was woken up at 1 am by other guests having a falling out and shouting swear words at each other.
I stayed for one night to save the worry about getting to the Channel Tunnel on time and have a good night’s sleep before continuing the journey on the continent. The first was achieved, the second not so much, but not really the fault of the hotel.
patrick.partnerJun 15, 2022 This is a budget hotel that we used for one-night stays on our way to & returning from France. No frilss but clean and functional with very helpful and friendly staff. We will use it again.
Staff were mored than helpful....The property needs a good overall tidy and revamp.....
patrick.partnerMay 16, 2022 A budget hotel but excellent value for money. Very helpful staff.
Rooms mixed up and then never got the actual room we booked. Lovely young man on reception was so apologetic and gave us a round of drinks to apologise.
The bathroom was absolutely freezing. Bed comfy but creaky and actual bedroom toasty however, the noise was awful and we struggled to sleep as could hear every single movement from room above and other rooms plus outside (bin men arrived at 0517 hours)
Such a shame as the communication with hotel was excellent and they happily moved our dates due to covid.
We booked two rooms as were coming down with friends and they had a standard room and we booked a superior room and were promised we would get the room we booked.
Shame my email was replied to after we returned.
The bar was lovely and young man running it on the night tried his best
Good service - help as requested
Covid, lockdown, difficult times for all. The service I got was good I requested a downstairs room if possible which I was given due to cancellation. I couldn`t fault the hotel or the staff, I stayed for a short night only, due to commitments.
verified t.selfMar 10, 2020 I only stayed for one night but should I ever have to go back to Folkestone I will certainly try and get a room there.The bed was more comfortable than the one I have at home. Had a great sleep.
verified t.familyFeb 27, 2020 Satisfactory for a single night stop-over.
Karaoke going on in the bar later was very, very loud but I'm pleased to say it did not filter into the bedrooms despite out being on the ground floor. Really would have like to have had a hot shower but insufficient heat and insufficient water pressure.
verified t.selfJan 13, 2020 Incredible value, nice large room, comfortable bed, quiet even on ground floor, good shower and even mints!
verified t.partnerNov 24, 2019 We stayed here for a night as was going to an event at the leas cliff hall. Staff where friendly room was massive and for the price I couldn't fault the place at all.
Value for money.only real problem room too warm,unable to open window properly
verified t.partnerSep 10, 2019 The bar and staff were great had a lovely evening and good food
