michael.familyOct 24, 2024 Great location, very clean and tidy. Good size.
Great location! Check in was easy with good communication throughout. Met at the property by a friendly member of staff and much earlier than expected. Overall a good stay, only inconvenience is luggage storage after you check out.
No luggage store. Generic communication masked as assistance. Had to collect key 5 minute walk away. Broken lift. Noisy. Expensive.
jacqui.familyJul 29, 2024 Excellent location easy walk from Covent Gatden and Leicester Sq. you do have to go to another Cove apartment to collect keys and Cove St Martins not the easiest to find with maps it’s in between Bills and Dishoom in The Yard. Apartment was great for space but is very hot and with it being in such a busy area it is noisy. Apartment has everything you need with free tea coffee and milk provided
shqiponja.familyJul 27, 2024 The property was clean, spacious, practical, and in a great location close to shopping, restaurants, and entertainment. What I didn’t like was that there was no air conditioning in the unit and was very hot the week we were there. Also the bathroom had poor ventilation due to a lack of a fan.
Very nice grounds and comfortable place. Great location for walking or using the Tube. Very loud at night outside since there are many bars/restaurants on the streets below it. I would recommend thicker windows and providing tissue and washcloths in the bathroom. Thanks for a nice stay!
We had a delightful stay at the St. Martin’s property! The apartment is gigantic by European standards, and had a lovely cross-breeze with the patio doors & window open! It is also central to many theatres, great shopping/restaurants, and the metro. We had a couple hiccups with checkin that the Cove team was able to quickly resolve. As I expect is typical in Europe, the washer/dryer left the clothes rather damp. But the drying rack in the closet served its function :-). Would definitely stay there again.
Great location, easy access to everything
patrick.family_with_childrenJun 08, 2024 Great location and hosts!
Hotel was great, just what we needed in close proximity to all of the things we were doing.
Only complaint is the shower.. no water pressure at all and absolutely scalding hot no matter how much you tried to adjust the temperature.
Very well located if interested in the Covent Garden area, the West End and the Theater District.
Bedroom – the bed was uncomfortable and the pillows were fairly flat. Too thin to use one, but too much if using two. Adequate storage space, but all in an in-wall cabinet accessible by one person at a time. No chair or other storage space in the room.
Living area – Chairs and a small round dining table. Chairs were fine, but uncomfortable after sitting for a while. The sofa opened out into a bed, but it was too much trouble to open and close it every time, so it was left configured as a bed, eliminating valuable seating space. There is ZERO storage or functional space for a person sleeping on the sofa bed.
Bathroom – Small, but not too bad. The towel warmer was a welcome touch remember to turn it on). The shower is small and provides a weak water flow. BE VERY CAREFUL OF THE SHOWER FLOOR. It is so slick when wet that it is nothing but a fall hazard.
We arrived more than two hours later than expected, and it was quite chilly, rainy and breezy. It had been difficult to get any Internet connection prior to arrival, so I didn’t have the promised email instructions.
We were sick, tired & exposed to the elements with nowhere to go for shelter or answers. A helpful manager at nearby Bill’s restaurant, helped me call and connect with a person at Cove. Now armed with the required codes, I made the trek to the office to retrieve the key. We saw others experiencing the same problems.
donna.friendsMay 03, 2024 Observed mouse traps along the corridor of the building. The apartment however was accommodating, clean, functional and beautiful.
Room had no temperature control working
Windows would not open - safety risk
WiFi slow or not working
Bathroom items all empty
Tv remote buttons don’t work
High temperature in the rooms and not comfortable
cathryn.familyJan 08, 2024 I didn't like that I had to go to another property to pick up keys. It would be very easy to have a set up similar to the Arne street location for key pickup. The pull out couch mattress was very thin and you could easily feel the springs. Layout was of apartment was very good. Wifi was spotty. Water from the shower got on the floor very easily and there needs to be a fan in the bathroom. Balcony was great.
We had a fantastic stay at this apartment, the location is central, just a few minutes walk from Covent Garden. Communication re check in/key pick up was clear and we had no problem collecting the key and finding the apartment. Spotlessly clean. Would highly recommend.
lucas.partnerNov 12, 2023 Everything about the property was fantastic. Location, checkin/out process, safety, cleanliness
The bed was slightly over used and the toilet bowl was slightly loose at unit on 4th floor.
The windows self locks at a certain time at night which was a bit strange but then is accessible in the morning.
The property was great. It was clean, spacious and communication was never an issue. The location was perfect…close to restaurants, shopping and pubs.
We only had a few small issues such as the wifi being inconsistent despite managements efforts to fix. Also, it can be a little bit loud at night on the weekends.
Overall, a great place and one I highly recommend. We can’t wait to go back.
laurie.familySep 04, 2023 Great location! Property is very nice.
The lack of communication and response from the team.
