Beds are comfortable and modern bathrooms.
Worst experience ever. They opened the room with no permission and they took $2700 from my personal backpack.
It was fine - nothing special
Its exactly what you are paying for. Its no thrills. It did exactly what i required..special shout out to one of the females on the desk who helped fix a couple of issues and other support. She was great.
Stayed, one night, black mold all over, stains on the walls, No AC.
Would not recommend!
Suresh me atendeu muito bem e me ajudou bastante com todas as dúvidas foi bem gentil ,O hotel de forma geral e um hotel simples sem elevador ,ótima localização perto de tudo
Customer service was exceptional during our stay. Front desk clerk Kerri, was incredibly kind, professional and extremely accommodating to our questions and requests. Thank you for your outstanding professionalism and great customers service Kerri!
Do yourself a favor - find somewhere else to stay!
Hotel was absolutely terrible. Bedding had hair on it and room was dirty, mold in shower, cracks all over walls. TV remote was covered in gunk. Felt disgusting being in the room and would have moved if we had another option and we were only there one night before a flight.
We were a family of 4 and had several large suitcases. Our room was on the third floor and there is no elevator so we had to lug all our bags up several very narrow flights of stairs. Room was so tiny that we barely had space for our luggage and could only open one suitcase at a time. Which maybe if the room was not disgusting, we could have overlooked, but this place is a dump and we couldnt wait to leave.
Only nice thing to say is that the front desk staff is friendly.
albena.friendsNov 23, 2023 Very nice location and clean
Staff very friendly
Just the rooms are smaller than expected
All the rest perfect
Small but clean and comfortable room
The rooms are small, but gif a solo traveler like myself they were perfect. The hotel itself is within walking distance of several tube lines, Hyde park and a busy area with lots of restaurants and pubs as well. Decent accommodations for the price you pay!
Staff were great and very friendly. Room had a kettle and tea & coffee that I wasn’t expecting. They also have luggage storage so you can leave your bag when you checkout.
But I was persuaded to book because it said the rooms have soundproof walls, they don't. I was woken up at least once every night by people in the rooms on either side, the walls must be paper thin
Shame because in every other way it was much better than expected
natalia.familyAug 17, 2023 Terrible experience! We did the check in around 1 pm, We were resting at the room, and at 7 pm, suddenly a man open my room with 2 girls allegedly that our room was assigned to them!! We got scare that the key room can open others rooms! No elevator! You are lucky if you get q room on the first floor.
The pictures do not reflect the condition of the room or hotel.
We were on the top 3rd floor and judging by many of the comments, families seem to be at the top of the stairs.
It is very hot, the fans are inadequate& there is is one fan per room (we asked). The window was broken and would not stay up and the pull down drape in the other room was broken (it actually had white paint on it, so I assume whoever painted the room was too lazy to remove the drape in the first place). The guest wifi was garbage & did not work on the third floor.
Further, it was a standard family suite at the top of the third floor that had traditional old, low & wide windows and no screens on them making it very dangerous for wandering toddlers. So the options are sweat in the room or keep the window open for your kid to potentially fall through.
I would never rebook here and do not recommend families to book here. We stayed at hostel when we first arrived in London for half the price and honestly it was in better condition.
It is very small room, nothing in it, no AC, very bad
Perfectly positioned near Kensington park and transport. Very clean. Hair dryer and coffee/tea facilities. Tv. Polite staff. Would return
