Great room, breakfast area and pool. TV can use modernization mainly for kids, business cable has no good options for kids.
Horrible. Noisy environment- you can hear next door, strangers banging door late night. Breakfast ran out, subpar service, won’t recommend
travis.friendsNov 26, 2024 The breakfast was good!
julia.partnerNov 24, 2024 The clerk who checked us in was awesome. But - it was a pretty uncomfortable stay - the heating/cooling in the room was super loud, and the only options seemed to be too hot — or freezing cold air blowing on us (in November). There was a smoke alarm right above the bed that flashed a white light about once a minute. The breakfast was terrible - no yogurt, the only fruits were apples (I’m allergic) and rock hard green bananas. Very meh scrambled eggs, soggy potatoes, creepy chicken sausage patties, ew. When we checked in at about 11 at night there was only one luggage cart in evidence. In the morning, there were none, I looked several times — over about an hour - finally after I carried all of our bags down by hand, I saw a guy using one cart — my impression is that this four story hotel has ONE cart, and if someone is using it, you’re out of luck. When I asked the woman at the desk if they had carts, she just shrugged. I usually like Hampton Inn, but either the chain is slipping, cutting too many corners - or this one is a bad one.
My stay was great my mom had surgery at Christiana so the location was great!
caitlyn.family_with_childrenNov 20, 2024 Very nice room exactly what I booked even had a pack and play for my baby very good
armando.familyNov 11, 2024 Great place. Huge rooms. Noce gym.
It was very quiet during the night. The included breakfast options were very good.
I was disappointed in the housekeeping services. The sign on the mirror said they provide services every other day. I was there for 4 days and only had housekeeping 1 day (on the third day). I called on the second day and asked why they didn't come to my room and was told I had to request the service. It doesn't say that on the mirror. I also don't like the refillable bottles on the wall in the shower. I don't know what is in there and in today's world, I trust no one.
I lined how polite the staff were and how attentive they were. The facility was very clean and organized.
This is a very clean & comfortable place to stay. I would definitely use it again
lorraine.partnerOct 16, 2024 Very clean property. Comfortable bed and very large bathroom.
stacy.partnerOct 14, 2024 Staff was super friendly
sandra.familyOct 09, 2024 We have stayed at this property for many years, but have found that the hotel rooms/lobby/breakfast has been declining. We stay in the suite for added room but it really does need to be updated/repaired. The bathroom had an unpleasant smell and the doors rotting. Overload of people in the pool late at night, and very loud. People coming in the side doors no security to check if they were hotel guests. The smell of marijuana strong in the halls. The continental breakfast needed help-no one to refill anything. I am sorry to see this as it was a beautiful hotel and our favorite for years.
Staff here was engaged and very pleasant
First of all I do not know how this property received an excellent rating. It was & is very deceiving. I was in Room 335 & there was a whole lot of noise coming from the 4th floor. I called to the front desk and Ron answered. He was very professional & stated they will take care of it. While I waited, the noise increased. I called back down to the front desk and his co-worker, I forgot her name, answered. I explained to her about the noise situation and asked if I can be moved. She said yes & asked if she can put me on hold. I said yes, I waited on the phone more than 2 minutes. I disconnected & gathered ALL of my things. I proceeded down to the front desk. When I arrived, I ask her if I can now have my room moved since I was in her face. She claims she did return to line but I was not there. That was because I disconnected. We were about to go back and forth in regards to what took place over the phone. This type of behavior calls for some customer service refresher as well as phone etiquette. This is the worst Hilton experience that I have ever had. I am a Hilton Honor member but I chose to do Expedia but that should not matter. I was fully refunded my money and stayed for the night. There was still noise from my new room in 138 & complained again which did not really help. I will not return and no you cannot have another chance to try again. You should have done it right the first time. This more about how the employee handle the situation than the noise.
The room was clean, the bed was comfortable and the shower was nice with good water pressure.
