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COUPLE
FAMILY
BUSINESS
SOLO
3.8
Very Good
28 User Reviews and 56 Ratings
Location4.2
Room4.1
Food3.6
Amenities3.8
Hospitality4.2
Cleanliness4.4
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Guest Reviews
Super rude reception staff
Rated 2.0 by Siddharth Kumar Jain . Family Traveller . Sep 24, 2024
Very rude reception staff and hospitality. Not picking calls in room service, make you wait for anything and everything, indefinitely.
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Check time is 4pm
Rated 3.0 by rajat aggarwal . Family Traveller . Sep 17, 2024
Too much waiting for check in and there is no way you can get early check in. There are charges for everything
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Average Stay
Rated 3.0 by Prashant Gupta . Business Traveller . Aug 29, 2024
Under construction, way too pricey and avg customer service or cold front desk, could have been a far better but somehow managed
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Excellent Stay
Rated 5.0 by Fahim batliwala . Family Traveller . Aug 29, 2024
I had a wonderful stay at this hotel! The room was comfortable and well-maintained, making it easy to relax. The front desk staff were incredibly helpful and friendly, always ready to assist with anything I needed. The location is absolutely perfect—close to all the key attractions, restaurants, and shops, making it super convenient. I highly recommend staying at this hotel; it’s a great choice for anyone looking for comfort, convenience, and excellent service!
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Average Stay
Rated 3.0 by Munira Kapasi . Family Traveller . Aug 12, 2024
Very good location. Not very friendly staff at reception. Phone in the room not working. For every small things we had to go down to reception.
The hotel has spacious and well kept rooms, its location is perfect with shops restaurant theatres and most attractions within walking distance & the crown jewel times square is a 3 min walk which puts you in the heart of nyc yet a safe distance from the chaos and madness of times square
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Good Stay
Rated 4.0 by Reema Stivastava . Jun 06, 2024
Hotel was good but staff at the front desk and the food counter were rude, they have delmoisted 100dollars per day as security in which every day’s 35dollars food was included, this information was not given anywhere. Hotel was good but staff at the front desk and the food counter were rude, they have deposited 100dollars per day as security in which every day’s 35dollars food was included, this information was not given anywhere.
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Comfortable Stay @ Hilton Times Square
Rated 5.0 by Husen Burhanuddin Dohadwalla . Family Traveller . Jun 04, 2024
The location is great and room size is apt for families. In walking distance from broadway shows, times square etc
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Excellent Stay
Rated 5.0 by Manish Sureka . May 17, 2024
The rooms were big and spacious. They were maintained neat and clean. Also the front desk and staff were cooperative. The hotel is very nicely located right in mid of times square being 3 mins walking distance.
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I was not happy with hospitality
Rated 2.0 by Venkata Rangaiah . Business Traveller . May 02, 2024
Except a point that the hotel is in a prime location and a big brand, the comfort and hospitality are not where you get if you want to stay. Room is decent, comfort is very good for sleep but everything else is empty- even you don’t get a bottle of water to drink. Very primitive hotel for a kind of guests as there are no basic amenities, no proper restaurant, and even tooth brush is not made available. Staff are either adamant or not hospitable. For those who just drop in for sleep and few hours, it may be a choice but for guests who wants to stay for couple of nights- will be disappointing in my opinion.
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Poor Stay
Rated 2.0 by SIRAJ AHAMMED PERIKKANCHIRA . Business Traveller . Jan 21, 2024
I had specifically asked for smoking room and filtered search who is allowing it. This hotel was there, checking in they said it is a smoke freevhotel
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Good Stay
Rated 4.0 by Kinila Mohan . Jan 10, 2024
Room was good, clean and good view of city. Did not have any tooth brush, paste.
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Best located hotel
Rated 3.0 by Taj Pawaskar . Family Traveller . Nov 29, 2023
The best plus point of this hotel is its location bang on main times square area, near broadway. The rooms are good, clean and well maintained. check-in at 3 pm they refused it till 4 pm. Check out is 12 pm but they refused it beyond 11 am, for everything their charges are 50 usd, to check in even 30 minutes before time or 1 hour beyond 11 am. Never faced this situation anywhere in world. At miami & boston both hotels allowed early check-in without any charges.
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Average Stay
Rated 3.0 by Chaula Shah . Nov 05, 2023
Whilst the location is superb however they comfortably forget to mention how to best utilize the credit and in how much time. People judy don't have the same respect
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In the midst of everything!
Rated 4.0 by Dhanashree Bhatkal . Solo Traveller . Oct 28, 2023
Next to madame tussauds and in 42nd street at times square! you couldn't ask for better! bell desk and concierge service, limited room service and a swanky bar that serves till midnight! great place to stay to experience times square at its best!
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Disappointing
Rated 2.0 by RAJIV SANGHAVI . Family Traveller . Aug 10, 2023
The day we checked in. We had paid for extra bed, she charged us again, she didn't give us our breakfast tickets. Also the hotel charging $7 for 1 bottle of water is inhuman. There is no staff who was pleasant.
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Staff shortage
Rated 3.0 by Prince Shanavas Khan . Business Traveller . Apr 03, 2023
Even though overall facilities are good, there is shortage of adequate staff. No one is attending room service calls
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Excellent Stay
Rated 5.0 by Ria Kachhal . Feb 28, 2023
The room was clean and spacious (especially for one in nyc. We had a balcony with a view of times square, which was lovely. The staff was very sweet as well. It was an excellent experience. They upgraded us to the hilton rewards program and we got free wifi and free water for it too. It was free of cost to upgrade. They even let us use some part of the destination charge as a credit to use in their restaurants which was a good surprise.
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Great Weekend
Rated 5.0 by Prasad Deshpande . Business Traveller . Apr 22, 2020
Heart of NYC. Close to Times Square. Fabulous place
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It was a good stay! Prime location and everything you need. Loved it
Rated 4.0 by Sukriti Sharma . Couple Traveller . Oct 07, 2019
It was a good stay! Prime location and everything you need. Loved it
