romaine.familyNov 28, 2024 When Expedia caused a glitch. Holiday Inn Express went above and beyond to help
edward l.familyNov 21, 2024 Nice, clean, and peaceful. Staff was great. Breakfast was good. Perfect stay!
shannon.familyNov 18, 2024 The property and room was clean. The staff was friendly and helpful.
The hotel was clean, the staff was helpful, and the breakfast was fabulous!
deanna.familyNov 07, 2024 Area very sketchy , people sleeping in cars in the parking lot which has very poor lighting. No where at all to get food other than a Burger King that didn’t require a long drive in a lot of traffic to a very poor neighborhood. Large blood stain on mattress and Bobby pins on floor .
samuel.partnerNov 04, 2024 We had a wonderful time. Clean rooms, well kept hotel
Great hotel, located very conveniently in Salem and near Roanoke. Room had a slight weird smell, but other than that it was good!
The room was nice. It smelled like feet though mixed with cleaner. Staff was friendly. Have issues being charged twice for deposit. Currently working to resolve that.
Comfortable. Nice staff. The mattress was somewhat bumpy, but firm.
Room was good. Beds comfortable. The bathtub had some kind of grit on the bottom which I’m sure was there to be anti-slip, but it felt like I was standing on dirt.
Continental breakfast was a JOKE! We arrived at 8:00 am. No pancakes. No yogurt. No bananas. Potatoes were undercooked. Bagels were so stale and hard they were inedible. White bread was hard. We left and went somewhere else to eat. Very disappointing.
Clean - Quiet - Great for the price
No lotion in the bathroom and the phone did not work.
Everything is old and worn out. The beds are poorly made and wrinkled. There's an unpleasant smell in the room. The beds are not queen-size, they are much narrower. The waffle maker is broken at breakfast.
Nice hotel along 81. Quiet and convenient
Do not believe the review rating. Very outdated, front desk girl was either very new or just didn’t really care. Put 2 of 3 rooms on 2nd Fl and 3rd room on 3rd floor when requested to be together. Asked if we could be together, head shake no, nothing verbal. 3rd floor upon exiting elevator reeked of cigarette smoke. Room smelled just as bad. Then go into bathroom and there’s peeled up wallpaper with about 2 feet of fuzzy mold. Housekeeping doesn’t see this is my question. Go back to desk to request room change, tell desk about mold, she asks did you leave the room clean? HUH ?!? What part of 2 feet of mold didn’t you hear?. Get room change to literally next door to our party, that couldn’t have happened 5 minutes earlier. New room, smelled of marijuana. Went to store to buy spray because it wasn’t getting better. Breakfast in the morning had long waits for food to be replenished, it was just ok. Only bright side was bed and pillows were comfortable but seemed brand new. Stinky carpets need to go. Definitely not an excellent rating by any means.
We were a family with 3 rooms for the 2 nights to attend a family wedding. I asked for rooms on same floor and close together which they did accommodate. We arrived in a Wednesday night and checked out on Saturday. My only complaint would be the breakfast on Friday was very subpar!! The breakfast on Saturday was what we have experienced in the past, so not sure what the issue was but we were not at all satisfied with it on Friday!
donald e.partnerOct 12, 2024 Mini fridge barely cool with no adjustments for colder.
Blinds have remote to raise and lower which didn’t work - took to front desk for them to put new batteries in and they never returned it.
Received a handicap room which was not needed or wanted - was not told beforehand.
