Our anticipation was high as we embarked on our two-day retreat at seashells, lured in by the promise of complimentary airport pick-up and transfer. However, despite meticulously providing our flight details and reaching out to the Seashells Phu Quoc Hotel & Spa upon our arrival, we found ourselves in a bit of a predicament when transportation was delayed. After waiting patiently for half an hour, we eventually took matters into our own hands and arranged our own cab. Nestled in a prime location, seashells phu quoc certainly has its charms, with generously spacious rooms that beckon relaxation. Yet, our enthusiasm was slightly dampened by a few disappointments. Despite the enticing offer of early check-in, we found ourselves idling away three hours past the standard 3 pm check-in time. Additionally, while the provision of two small water bottles per day is a thoughtful gesture, we were taken aback to discover that any extra bottles incurred a charge. As vegetarians, we encountered another hurdle during breakfast, as the options were regrettably limited. To satisfy our dietary preferences, we had to specially request vegetarian-friendly dishes like pasta or sandwiches from the chef. Adding to our list of surprises was the unexpected request for a security deposit of 1, 000, 000 dong, an omission from the booking site that caught us off guard. In sum, seashells phu quoc undeniably exudes a welcoming atmosphere and offers comfortable lodgings. However, our experience highlighted areas where improvements could be made to elevate guest satisfaction and ensure a seamless stay.