Hostellerie le Roy Soleil

sonja.familyAug 13, 2024

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3.0

The property itself is very pretty , great pool and very good food - however the owners lack of English and organisation skills are very limited - There is a very good manager but he seems to do everything for her because she is so chaotic ! For those that remember Faulty towers , this is the French version - you need a car to get to the nearest towns and villages , they are a long walk ! My room was fine but it needs updating and the rooms vary alot - the better rooms are in the first building near reception - it was okay but I’m not sure I would stay there again.

Gorgeous place with lack of proper management

philippe.Aug 28, 2020

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3.0

We experienced the same things that were described in other comments: Receptionist couldn't find reservation so Hotelscom had to call in ; room wasn't cleaned when we arrived ; we paid online for superior room and got a basic one ; restroom were leaking with unfixed lid ; when we checked-out they billed us by mistake drinks we didn't take as well as the room that was pre-paid (lol). Happily the place itself, the pool, the garden are gorgeous so our stay was still very enjoyable. I'd say the staff is doing its best but there is a clear lack of organisation/management.

abc.partnerSep 11, 2019

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5.0

Very beautiful old stone building that has been updated. Excellent breakfast. Maybe upgrade the flat pillows?

megan.Jul 18, 2018

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5.0

Hotel with great charme. Very traditional french hotel.

The Beginning of Luberon

vishna.Jul 15, 2018

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5.0

One cannot help but love the quaint, tranquil, unique villages of the Luberon. When one is so lucky to stay at “Hostellerie le Roy Soleil” in Menerbes than one falls in love with the Luberon region. Everything from the beautiful, natural surroundings of the property, to the lavish pool, the availability of both old, rustic rooms to new, modern ones. This is a location worth staying in for both comfort, quality and tranquility. The owner, Josee and her staff are lovely, accommodating individuals, and may I add very helpful. The village of Menerbes is not far, just a 20 minute walk from the hotel, but ensure you ask one of the hotel staff for the proper directions. It was very difficult for me to depart from Roy Soleil since I felt at home; superb staff and owner of establishment contribute to one’s overall pleasure.

terrible three days

john.Jul 08, 2018

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2.0

What a shame about this lovely looking hotel with beautiful grounds and pool. We arrived later than expected at 4.30pm and as non french speakers we had difficulty with the receptionist who is also the owner as she didn't speak one word of English which is a bit daft as your first contact. WE were taken to our room and were stopped entering as the room had not been cleaned or changed at4.30pm!!! The room was a horrible little cell which also three staff members described it as horrible too. We complained and were moved to a much nicer room with a terrace three times the size of our cell, but we could only have that room for 2 days.Oh,plus a supplement of 70 euros a day. after the two days we were sent back to another horrible little cell, which we found later were the staff quarters.The bathroom was quite frankly, disgusting. There was barely any staff around to ask any questions, no water or info in the rooms. We went to the bar for a drink.We ordered a Kir and a Campari.The waiter did not know any of these drinks although they were on the menu.We described them and he returned with the Kir which was a tumbler full of Cassis and a bottle of wine.The Campari and soda was ok, but nobody knew what soda water was. We knew something had gone deeply wrong as there were hardly any staff and were told by anyone we asked that they had only worked there two or four days. The food was edible and expensive, thats the best i can say.

Great hotel for a vacation dans la provence

shangzhi.Jun 19, 2018

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5.0

Awesome hotel and location. It is directly located next to Ménerbes, which is a lovely village and definitely worth a trip. The staff was super friendly and the rooms very big and clean. Our private terrasse was superb! Unfortunately, we only stayed one night. Hope we can stay longer next time. Definitely recommendable.

ted.friendsJul 08, 2024

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1.0

Worst check-in ever! The receptionist simply informed us that they had no rooms available. First she said that they would simply reimburse us, and that we just had to find another place. Then she changed her mind and asked us to check with expedia to get a refund, nothing that she could do to help us. After arguing for about an hour, she gave us a room. No apology, no explanations, nothing. They offered free breakfast though…but during check-out she wanted us to pay for pert of the breakfast which we refused.

Un séjour hors du temps

adrien.Jul 07, 2024

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5.0

Dans une bastide magnifique, des gens accueillant y et généreux ! Le droit vaut le détour ! Ne vous faite pas décourager par les avis négatifs !

w

olivier.Oct 21, 2020

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4.0

Hôtel pratiquement vide. Accueil standard . Le lieu est sympa et le petit déjeuner était très agréable .

HORS SUJET COMPLET SÉJOUR DÉTESTABLE

cecile.Aug 24, 2020

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1.0

Un séjour désagréable tout autant que l’attitude de la directrice... qui n’a d’ailleurs jamais porté le masque de protection COVID mais a parfaitement porté le masque de la fausseté et de l’Étonnement feint devant toutes les faiblesses criantes de son établissement. Un bel exemple de respect des gestes barrières obligatoires, de communication et d’éducation. Vous lui parlez, elle tourne les talons ou lève les yeux au ciel. Évidemment, que répondre est difficile quand au fond de soi on est conscient de ses immenses lacunes. Mais oui levez les yeux au Ciel et joignez vos mains en prière pour saluer le miracle d’avoir encore des clients... Mais pour combien de temps ?? Tout est faux : chambre deluxe (voir photos Ci-dessous bizarrement absentes du descriptif officiel), pas de restaurant, pas de bouteille d’eau dans ma chambre pourtant deluxe, climatisation années 90 bruyante et à bout de souffle comme tout dans cette chambre, conditions d’hygiène plus que douteuse. Et cela pour un prix très élevé ! Et en plus (c’est cadeau) une impression de déranger, d’être indésirable. Je n’ai pas vu de luxe juste du très ordinaire, du banal, du has ben, du never bien, du ringard... Le monde des faux semblants. Patientez, la crise économique que nous allons traverser fera son œuvre, se chargera d’éliminer les verrues, les inefficaces. Être hôtelier c’est un métier ! C’est avoir le sens de l’accueil, aimer les autres : en somme tout ce qui a manqué. Du travail en perpective pour la DGCCRF.

verified t.partnerAug 09, 2020

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3.0

L'hôtel est bien situé pour ceux qui sont à la recherche d'un endroit central pour visiter les village dans le Luberon. Chambres sont vieillottes et salles de bains n'attendent qu'à être rénovées. Le service laisse à désirer. Un vrai manque de professionnalisme.

Service restaurant insuffisant

patrick.Aug 03, 2020

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2.0

À notre arrivée vers 18h, personne à l’accueil ne nous a ni demandé si nous voulions dîner, ni recommandé de réserver pour le dîner. À 20h15 quand nous avons voulu dîner, on nous a expliqué que c’était impossible faute de réservation. Nous avons vu arriver des clients qui semblaient extérieurs à l’hôtel. Bref un gros problème de coordination entre l’accueil de l’hôtel et le restaurant. La serveuse nous a dit qu’il y avait déjà 32 couverts et qu’elle et sa collègue ne pouvait pas faire plus . Il restait pourtant des tables libres en dehors de la terrasse.

Havre de paix

khoun.Jul 20, 2020

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5.0

Court séjour dans cet établissement mais très reposant et agréable. Personnel très chaleureux et accueillant. Le restaurant en terrasse vaut le détour. Bien situé au pied du village de Ménerbes. Nous y reviendrons.

verified t.familyAug 25, 2019

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2.0

Bella struttura esterna, ma camere da rinnovare e servizi igienici non all’altezza.

croosen.Nov 26, 2018

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4.0

Really nice place, good value for money. The staff were a bit absent, so there was for example nobody there when we left and we were 3 guests looking for staff which we never found... Otherwise, super comfortable, nice place.

Hôtel avec du personnel accueillant

johann.Oct 15, 2018

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5.0

Charmant hôtel avec un personnel à l’écoute. Les chambres sont restées d’époque ce qui lui donne un style.

Falwtey towers à la française

nicolas.Aug 07, 2018

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2.0

Étonnant de voir se répéter des événements déjà décrits par d’autres visiteurs: la propriétaire semble « planer », notre chambre n’était pas prête à 16.30. Il nous a été raconté qu’un échange avec une autre famille devait se faire car le père était cardiaque et ne pouvait monter des marchesl. En discutant avec eux-mêmes nous avons compris que c’etait faux et qu’ils avaient eu simplement le même pb que nous, à savoir que la partie surélevée de la suite n’est pas touchée par l’absence clim. Notre fille a dû dormir sur la canapé. Après il y a eu une histoire de clé perdue, notre chambre n’a pas non plus été faite le lendemain (la personne s’est présentée trop tard à 16.30). C’est dommage le lieu est très agréable et le personnel est souvent charmant. Il faudrait vraiment un changement de propriétaire et de management !

Hôtel de charme

manue.Aug 06, 2018

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5.0

Un havre de paix . Un coup de cœur pour cet hôtel.

Hostellerie in der Nähe von Ménerbes

verified t.Jul 24, 2018

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3.0

Die Hostellerie liegt auf dem Weg nach Ménerbes. Von außen typisch Provence, Bruchsteinhaus, sehr schöner Garten. Auch die Lobby und das Restaurant sind ansprechend. Das Zimmer dagegen war leider etwas in die Jahre gekommen. Charme der 90er. Besonders im Bad/Toilette würde sichtbar, dass lange nicht renoviert wurde.