Radisson Blu Schwarzer Bock Hotel

kristine.Dec 16, 2024

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3.0

The check in process was chaotic. I was given a room that housekeeping was still cleaning. My understanding was the hotel was sold out so it was okay the room wasn’t cleaned yet. I left my suitcase in the room and came back 30 minutes later. One of the hotel staff was wheeling my suitcase out of the room as I was walking down the hall. When I asked him what he was doing, his response was, “who gave you this room?” He spoke to another couple who apparently was given the same room. I’m not sure what was said because I don’t speak German. He walked away, and never came back. I went back to the lobby to clarify what room I should be in. I was told that room was mine. Back upstairs I go and now the room key doesn’t work. Downstairs again, waiting in line. There were three people behind the desk helping two couples, and no acknowledgment. I finally get to the desk, ask for new keys. The same guy told me I need to fill out the paperwork which I had already done. No apology for the confusion nor mix up. I get the hotel is busy and cleaning of rooms was taking longer than expected. The disappointing customer service was not okay.

susanne.familyDec 08, 2024

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5.0

Absolutely wonderful & beautiful hotel!

Not the best check-in or room experience

veronica.Dec 07, 2024

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2.0

Upon arrival rm wasn't ready, fine because we got to the hotel early due to our flight. The lady at the desk said we could check-in by 2 or so. We left the hotel to walk around until that time. We came back to the hotel at 2:30 & was told that housekeeping was preparing our room & it should be ready shortly. Again, no worries we sat in the lobby to rest. At about 3p.m. we are still sitting their with no room NO ONE has come over to check on us or to even give us an update on the status of our room. At about 315 I got in line at the desk behind others that were also trying to check-in. I waited in line for about 20min or LONGER before being informed by one of many frustrated guests that there seems to be something wrong with the hotel's system? No one made any announcement about there being a system error, or why it was taking an extremely long time to get people checked-in. Multiple guests in front of me were very frustrated and one guest had to come back to the desk about the the elevator not working and that she had to take the stairs. Again, NO O NE from the front desk nade an announcement to let us know that the elevator was down! The ONLY working elevator could only fit like 3 ppl MAX with NO LUGGAGE. By the time i received my room key it was WELL AFTER 4 P.M. after been on a 9hrs flight Our room lost all power. No sufficient towels. However, there is a star font desk a.m. lady petite with black hair, was amazing! She did her best to try & make the rest of our stay nic

lynn.partnerNov 10, 2024

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4.0

Front desk assistance was mediocre. Hotel is very comfortable.

Wedding night

stephanie.Oct 24, 2024

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5.0

Wonderful and helpful staff!

patricia.Sep 15, 2024

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5.0

Wonderful staff, room & experience! Danke Schoen

michele.familySep 08, 2024

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4.0

Could have been cleane

susanne.Aug 25, 2024

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4.0

The hotel is very conveniently located, rooms are spacious and very quiet.Though the hotel has been modernized over the years it still keeps it charme. Breakfast is fantastic. The sitting area outside for breakfast is cost but the furniture very uncomfortable. Tables much to low for tall people.

michael.Aug 24, 2024

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4.0

Great location but beds were very uncomfortable

Nice place to stay

marc.Aug 13, 2024

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4.0

Although it’s a Radisson it feels more like a boutique hotel. Great location My friend got a very nice room but my room was tiny. His AC was great, mine was minimal Friendly staff Manger on duty was very helpful securing an extra night for me last minute even tho they were totally booked ( and a much nicer room than I had) she was great. Beautiful lounge and outdoor space for breakfast. Would definitely recommend but know your room in advance

maynard.Aug 13, 2024

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5.0

Front desk staff was outstanding. Great customers service.

anthony.Aug 08, 2024

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4.0

The hotel is convenient to the city. The room was clean and organized and the staff was pleasant and professional.

tamara.friendsAug 08, 2024

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5.0

Parking was not easy but everything else was. Amazing staff. Clean. Great Breakfast. I would stay here everytime I am in the area.

chris.Aug 06, 2024

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5.0

Loved our stay here. Staff great, lovely room. Highly recommended.

annabelle.familyAug 04, 2024

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4.0

The hotel is a beautiful and historic building. We loved the grand staircases and other areas that have preserved the hotel history. The staff were friendly and the breakfast was wonderful. The bar area is also a good place to enjoy a drink. Both rooms were attractive and spacious. The location is also excellent for restaurants and shopping. I did not give 5 stars for the review because 1. there was a long line to checkin and only one person at the desk, 2. the plug was missing from our bath/shower and it struggled to drain, 3. the sofa cushions in the room were falling apart, 4. we encountered an enormous cockroach in our room and 5. the parking ticket for the garage that the hotel validated didn’t work when we were leaving for the airport. This said, we all enjoyed our stay and made it to the airport in time.

marc.Jul 31, 2024

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3.0

Rooms could use renovation.

terese.Jul 18, 2024

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5.0

This was the absolute best home away from home. Visit I have ever had. The rooms are beautiful, the staff are beyond helpful and courteous. It was just an absolute lovely stay.

arb.Jul 18, 2024

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5.0

Great location and amazing breakfast! Thank you

Nice Hotel with large clean room in a good area.

andrew.Jul 01, 2024

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4.0

Nice Hotel with large and clean room in a good area.

gerard.Apr 02, 2024

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5.0

Everything about this Radisson was very good. The proximity to the Staatstheater was great.