Hideaway Residence Bali

Staff at the properties were generally helpful and accommodating. However, some guests reported slow service at the restaurant. Cleanliness was a mixed bag, with some guests reporting dirty bathrooms and towels, while others found the property well-maintained. Location was a common concern, with some guests finding the properties too far from restaurants and attractions. However, others appreciated the quiet and peaceful surroundings. Value for money was generally good, with many guests finding the properties to be a good deal. Finally, Privacy was a highlight for many guests, with private pools and spacious rooms providing a comfortable and secluded stay.

• Staff

  The staff received high praise from guests, with many mentioning their friendliness, helpfulness, and professionalism. Guests appreciated the staff's willingness to go above and beyond to ensure their stay was enjoyable. Examples of positive staff interactions include providing early take-away breakfast, holding guests' bags until late check-out, and accommodating special requests.

• Cleanliness

  Cleanliness was a concern for some guests, with several mentioning issues such as dirty towels, stained bed sheets, and mold in the rooms. However, other guests noted that the property was well-maintained and clean, with daily cleaning services and attentive cleaning staff.

• Location

  The property's location received mixed reviews, with some guests appreciating its quiet and peaceful atmosphere away from the hustle and bustle of the city, while others found it too far from restaurants and attractions. Some guests also noted that the road leading up to the property was bumpy and difficult to navigate.

• Value for money

  Several guests felt that the property offered good value for money, with spacious rooms, private pools, and modern amenities. However, others felt that the property was overpriced for what it offered, especially given issues with cleanliness and location.

• Privacy

  Guests appreciated the privacy offered by the property, with several mentioning the quiet and peaceful atmosphere. However, some guests noted issues with insects and other wildlife, which may have impacted their sense of privacy.