Review Of Mercure Almaty City Center

Great location, great breakfast

Rated 4.0 by Siddhartha Banerjee . Couple Traveller . Jan 05, 2025

Decent room, decent service, great breakfast spread, excellent location! very close to arbat street, and the new year celebration at astana square was also walking distance from the place. Malls such as mega park also located close to the hotel.

Great location, good infrastructure but cleaning manager is rude

Rated 4.0 by VARUN VARUN . Business Traveller . Dec 15, 2023

Mercure hotel was an amazing stay. The location and staff was very helpful. Only one hiccup occurred during our stay. The house keeping manager was quite rude. She got in an argument with the guest. She claimed that she don't know english but went ahead asking the guest that" are you smoking. I asked her who are you and do you see a cig in my hand? i took this matter with the hotel manager. He apologized for her behavior but that house keeping manager did not apologize properly.

Good Stay

Rated 4.0 by Vinayak Suri . Dec 13, 2023

Our stay at mercure hotel was great and the hotel is very nice with great rooms. However one lady who claimed to be the head of housekeeping was extremely rude and misbehaved with us for which she didn't apologize but the hotel apologised on her behalf

Average Stay

Rated 3.0 by sunil bedi . Couple Traveller . May 25, 2023

3rd night no house keeping don by staff asking 2/3 times