Review Of Brick Box Hotel

Excellent Stay

Rated 5.0 by Dipanjan Ganguly . Solo Traveller . Apr 16, 2019

Amazing location walking distance to train Station in the center of the City

Location and ambiance was good. But staff and boss service are terrible

Rated 1.0 by Cherng Shiun Lam . Solo Traveller . Jul 11, 2019

No one in reception, make me stand outside of hotel. When I call the number in front of the door, the staff keep questioning weird things and say I didn't make booking. After questioning 5 minutes, only the staff come out and open the door. In reception area, staff keep saying I didn't book their hotel. After 20 minutes, only they find my booking in their computer. This is the staff mistake which she didn't check my reservation properly, after this the staff didn't say sorry about this. She just let me check in, then no even say sorry to me. So this is the way that this hotel staff treat their customer. Just like their sop is when see customer come 1st sop: keep saying their customer no booking, 2nd sop: let customer stand outside. 3rd sop: let customer in but still say no booking.