Hacienda Encantada Resort & Residences

oswaldo.familyNov 26, 2024

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5.0

Verry nice property pools are amazing i would stay there again

sheldon.Oct 02, 2024

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5.0

Had an issue at check in and concierge corrected everything perfectly

jason.Sep 16, 2024

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4.0

Fun

angelica.familyAug 31, 2024

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5.0

Amazing stay!! I loved my time and the staff. Everything was perfect!

greg.Aug 20, 2024

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4.0

Beautiful

stephanie.Aug 10, 2024

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5.0

I can’t say enough great things about this property. The options for Restaurants and pools Are endless The staff is caring and attentive!

edgar.familyJul 31, 2024

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1.0

They lied about promos I was promised by there staff and also about spending credit.

mike.friendsJun 17, 2024

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5.0

Food was the best I have had ant ann anll inclusive , every place we ate at, off and on the property. They do have partnerships with restaurants off the property that honor the all inclusive you purchase with them. Beautiful place and the rooms are top notch. It was great to have more food options at the pool other than hot dogs and hamburgers!

terry.partnerJun 05, 2024

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4.0

All the staff was attentive, helpful and so kind. Our room was very quiet, clean and close to the ocean with an amazing view! The restaurants served food that was well prepared. The only drawback,(for us), was there was no “live” music to dance. Lack of night life activity made it boring after a late dinner.

mike.Jun 02, 2024

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5.0

The property is absolutely beautiful!!

braeden.partnerMay 02, 2024

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4.0

Very nice property Just be wary that Cabo is in Mexico and is not as safe as most people claim. Just be cautious when not at the resort

annette.familyMar 27, 2024

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4.0

Beautiful property but no access to the beach. Not much in the surrounding area. Fantastic pool areas and food quality was very good. Polite staff but I didn’t care for the add-on pressure when we checked in. Trying to sell us on added activities, etc.

daniel p.familyMar 20, 2024

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5.0

We loved everything about the property, except the man who checked us in could have been much nicer. We've had him before and thought the same thing.

nanci.familyFeb 15, 2024

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4.0

Beautiful property, but it shares the property with timeshare owners and you are treated very much second rate if you aren’t an owner. Best pool and gym are limited to owners. Pressure sales to get you to timeshare presentations and to get you to sign up for all inclusive. Exorbitant prices for food, drink and transportation to push you towards all inclusive, which isn’t worth it if you can’t get reservations or you want to explore off property. $95 for three smoothies and three medium coffees, as an example.

jerry.partnerFeb 04, 2024

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3.0

I reserved an Ocean View Room through Expedia. The room they wanted to give me was not an ocean view. When I showed the check-in associate the Expedia listing I booked it from, the associate threw the paper back at me and said, "That's not us, that's their ad". Upon me insisting that they should honor their ad, he told me that owners get the good ocean views. With further pressing by me, we ended up with a Partial Ocean View. The original rooms are starting to show their age. The toilet "ran water" the entire week even after us asking for service. The drain in the shower was slow. The water in the shower fluctuated between hot and cold. Tough to take a shower. The shuttle use to be free to their sister property in the Marina. Now it's $32 round trip for two people unless you are an owner. A cab ride into town is now $30. Unless you are an owner it's an expensive place to stay. The breakfast buffet in one restaurant on property is $50 a person. If the food was great it would be one thing but it's not. I have stayed there five times. We will be looking at other choices for our next trip.

macaria.partnerJan 26, 2024

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5.0

The staff were incredible so kind and attentive, love the authentic Mexican food.

Don’t waste your money!!

cynthia.Jan 26, 2024

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1.0

If you like pressure Timeshare sales go!! We will never stay here again we had NO hot water the entire time we stayed terrible and the concierge kept telling us that they would fix it again and again but apparently talking with others that have timeshares there it’s a on going thing and we had a problem with our toilet flapper randomly squealing in the middle of the night they said they would come fix it while we were at the pool for the day well again in the middle of the night loud squealing we would have to lift the back of toilet lid and pull on flapper to stop this went on for 3 nights asked to change rooms we had ocean view but nothing available to change anywhere 😡 so finally we said we are staying in the room until maintenance comes with a new flapper to install and fix hot water we waited over 2 hours and finally he arrives and we said did you bring a new flapper? No is that what it is OMG!! Couldn’t do anything about hot water it was several buildings they said we felt blessed because other hotel guests had backups of random sewage. Just stay somewhere else enjoy your trip to Cabo we go about 4 times a year and love it !! Stay at Le Blanc excellent we also love the Marina area hotels and Hyatt Ziva.. You work to hard to waste your money the only thing nice about it was the ocean pool and food at pool area only !!

erin.partnerJan 20, 2024

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4.0

This was a beautiful resort with fantastic staff. The views are spectacular all around the property. Didn’t appreciate the “timeshare pitch” we received right after checking-in though.

david.Dec 30, 2023

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2.0

The rooms are cold there’s no hot water and room service stinks and they nickel dime you

stephen.Dec 14, 2023

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2.0

we looked at going to Cabo. using expedia we marked 'all-inclusive'. most of placed had a small vip box, only the higher priced placed didn't. we selected Hacienda Encantada Resortfor the 'ail-inclusive option. when we got there we were told 'all-inclusive' was not part of the price. i guess it was bait and switch. after caliing for two hours to expedia, it was said not an option. they did ask for a screen shot of it. we sent two over and still we were told it was not an option. the restaurants at the resort were expensive. this was not first time with issues with expedia trips. WE WILL NEVER USE OR RECOMMEND EXPEDIA AGAIN