Azalea Hotels & Residences Boracay

art b.Apr 17, 2024

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3.0

I stayed here before they have welcome drinks but this time no more even cold water since its so hot outside. Also the hotel is no longer on its good condition. I think the level of service and hotel condition has downgraded. But the staff still its gem and they are so attentive and hospitable!

nathaniel s.Jan 29, 2020

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5.0

The rooms were large and nice and modern. I had a 2 bedroom apartment. The price was very reasonable to share with a friend. My only complaint is that the WiFi didn’t work in the bedrooms. If I ever return to Boracay I will more than likely stay there

Go here if you enjoy bad hotels

verified t.Jan 20, 2020

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1.0

At first impression, I found that the hotel was nice. However, upon checkin, I indicated that there will be an additional person - my boyfriend - staying in the room. The front desk staff informed me that an extra charge would be required if he were to stay; otherwise, he would be required to leave his ID with the front desk and must leave by 10PM. In my many years of staying at hotels and resorts, I have never heard of such a policy. When I refused and continued to my room, the staff followed me to my room and continued knocking until I opened the door. Thereafter, every time we walked through the lobby, they would make both of us feel incredibly uncomfortable. Additionally, the breakfast that is included was a complete free for all and lacked organization. The other guests were extremely rude, didn’t pay attention to lines, and consistently pushed many others. After three days here, I had to leave and went to a different hotel.

mark.familyNov 03, 2019

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5.0

We had great time at Azalea! The hotel was really nice and the staff was super friendly and helpful! Would recommend Azalea to our families and friends! Hope to stay in this hotel the next time we visit the Philippines!

verified t.family_with_childrenJun 20, 2019

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4.0

it was a pleasant stay overall the staff are friendly

verified t.family_with_childrenMay 28, 2019

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5.0

Service staff were wonderful, responsive, and very customer oriented. They really made us feel at home. They could improve the ff Internet connection was slow. Smell of bath soap could be improve.

verified t.familyMay 26, 2019

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5.0

The place was really nice. It was very clean, and the staffs are very helpful. The pool is amazing too. And the location is nicely close to the beach. Overall a very good stay.

emmanuel.familyMay 20, 2019

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4.0

The breakfast area has flies on the food and should be covered.

verified t.family_with_childrenMay 18, 2019

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2.0

Very bad customer service team, had to do multiple ISD calls to get the confirmation email from hotel reservations. They never bothered to reply to my emails. Finally have to call the expedia team to report the issue and they have helped me to get the confirmation mail. There is no proper wifi service in the room. The wifi signal is very poor or you hardly get connected to hotel wilfi. Front desk is very slow in processing and handing over the key, had to wait 10min to complete the check in process. Overall very disappointed.

Excellent.

catherine.Apr 22, 2019

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4.0

Good location. Easy accessibility to beach area. The rooms were great. Hotel staff are polite . Always smiling.

del a.Apr 04, 2019

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5.0

It was a wonderful stay in azalea.Nice and clean

pj.familyApr 01, 2019

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5.0

Our entire stay at Azalea went well. The place is nice!

mardi.family_with_childrenMar 19, 2019

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4.0

staff was friendly and helpful. i didn’t like how one of the rooms wasn’t cleaned properly and my wife cut her foot on broken glass. they did help us switch rooms. the pool is on the roof but they need more shade around the pool.

My stay at the Azalea

allan.Jan 15, 2019

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4.0

I booked at the Azalea due to it's location for shopping after spending several days at a beach resort. The location, although not on the beach, is relatively good for doing so. Also there were huge numbers of Chinese tourists checking in the same time as we were, we got to our room relatively quickly. The 1 bedroom suite itself was fine and offered reasonable value for the money. There were a few issues with the room and hotel that I had...they were. - When the fan in the bathroom was not on, a sewage smell permeated the entire suite. Just keep it on and you will be fine. - The elevator on my side of the building was down during my stay, making it a tough walk up 4 flights of stairs for my senior citizen legs. - Breakfast was a madhouse. Every seat was taken when we arrived the first day, with about 50 people milling around ready to pounce the second someone got up from breakfast. There was room outside the restaurant for more seating. They need to be added. The food was not very good to be honest. After the first day, it wasn't worth the effort to go down to breakfast. The rooftop pool was nicer than I anticipated from reading reviews here. The 5 minute walk to the beach was not bad either. The staff did their best to help the guests, and received numerous tips from me for the attitude. The hotels primarily caters (80%-90%) to Chinese families and things do feel crowded and hectic because of this. However, the hotel does represent decent value.

Gooc choice

joselito.Jan 07, 2019

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5.0

Wonderful stay for family at reasonable budget. Room was adequate and comfortable. Service was really good and all issues resolved by friendly staff and manager, esp Arvin the Duty Manager.

jeammie.Nov 25, 2018

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3.0

The washroom wasn’t cleaned upon our check-in, pee on the toilet seat

eddie.Nov 13, 2017

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1.0

They charged out credit card for stains that clearly was washable. The place was good. The manager harassed us by asking us to go back after we checked in even though they had enough time to do so. It was frustrating since we reported the stains THE NIGHT BEFORE our check out to avoid hassles. There was a crew who came to our room and said to us that the stains came out so no charges anymore. Come morning, we checked out and was near out airport, they called saying the stains doeant come off. How come??? When he/she wasnt even there when we complained. What an IDIOT.

Perfection at its finest

marianne.Oct 08, 2017

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5.0

Welcoming staff. Room is spacious and cozy with balcony. Clean hotel it is near to d'mall.

Family vacation

verified t.Aug 22, 2017

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4.0

Azalea's best asset is their staff, everyone is courteous, polite and helpful. I wish they would take care of their people to maintain this standard. Secondly, hotel is clean, well maintained. We got the two bedroom unit and so satisfied. Beds are firm, sheets are white and clean, towels are in perfect condition. They have toiletries in the two bathrooms- toothbrushes, soap, shampoo, conditioner, lotion. Pool is on the rooftop, nice, does not smell of chlorine. Location is good, near stores to buy some necessities, close to the beach by walking through a small street, about two minutes. Over all, very satisfied with our stay, and will not hesitate to return in the future.

great place to stay

vi.Jun 13, 2017

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5.0

The hotel is clean and nice. The staff are very accommodating. It is a few minute walk to the beach. We enjoyed our stay very much.