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COUPLE
FAMILY
BUSINESS
GROUP
SOLO
4.3
Excellent
19 User Reviews and 78 Ratings
Location4.1
Amenities4.5
Cleanliness4.7
Value for Money4.6
Child friendliness4
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Guest Reviews
Excellent stay with novatel
Rated 5.0 by Raziuddin Shahed . Business Traveller . Dec 09, 2024
The atmosphere and the service were good. There was a very nice welcome and the service to the masjid haram was very good
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Excellent
Rated 5.0 by Arshad Siddiqui . Family Traveller . Nov 28, 2024
The location was good, and the best thing was there was a spacious prayer room and shuttle service every 30 min. The hotel staff were polite and helpful.
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Excellent Stay
Rated 5.0 by MOHAMMAD SALIMSalim SHAIKH . Family Traveller . Nov 16, 2024
Very good hotel, excellent experience, shuttle service available to haram. i stayed with my family and group. Check in and check out was smooth.
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mash a all-ah
Rated 5.0 by Ilyas Ghazi ghazi . Group Traveller . Nov 09, 2024
Alhamdulillah all sevices was good everything perfect breakfast was awesome bu a service was exilent
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Excellent Stay
Rated 5.0 by Rabina Khatoon . Family Traveller . Sep 29, 2024
The hotel was tidy and well-maintained. The staff was extremely helpful. It's about a 15-20 minute drive to masjid al-haram. Shuttle services run every 30 minutes, but the drop-off point is quite a distance from the mosque, necessitating a walk of at least 15-20 minutes.
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comfortable stay
Rated 5.0 by Asif Ahmed . Solo Traveller . Aug 26, 2024
Location a bit far- Free shuttle available round the clock. Food is as usual 💯 % of all Novotel around the world.
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15th august 24 honest review by issam
Rated 5.0 by Issam Alqaddoumi . Family Traveller . Aug 19, 2024
1-neat & clean. 2-amazing and highly recommended. 3- bus every 30 min available to ha-ram (9 min away by bus to station then walking 6 min 4-near by supermarket available. 5- no toothbrush was available. 6- no need to put notice papers of check out timing & rules in front of the door prior my check out (either clarify in reception or put inside room prior check in)
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It deserved to be 4 star
Rated 5.0 by SHAHBAZ ALAM . Family Traveller . Aug 11, 2024
It deserved to be 4 star, staff were polite, cooperative & helpful. Food is good. Everything was excellent & it worth the price. Only exception was we did not have outside view from the room as it was blocking by the other building.
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Excellent Stay
Rated 5.0 by SALIM DAWOOD GHARE . May 13, 2024
5
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little far from Haram clean hotel .
Rated 5.0 by Md Yakub . Couple Traveller . Mar 17, 2024
Good and clean hotel but far from Haram price is ok.. In ramdan price is little Compare to other hotel
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Excellent Stay
Rated 5.0 by Muhammad Salman ashraf . Family Traveller . Feb 02, 2024
Every thing was good and perfect. Good is also good but they didn't have the microwave to warm the food i request them i have a food plus send me the room service to warm it but they told we don't have.
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“Holy stay”
Rated 5.0 by Naheeda Anjum . Couple Traveller . Mar 17, 2023
Stay was very Gud though the hotel is new. the breakfast had lot of varieties, shuttle service to Kaaba was very helpful
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Good Stay
Rated 4.0 by azees mannan purakkal . Dec 07, 2024
Good
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Very amazing experience
Rated 4.0 by Ahmed Aly . Solo Traveller . May 21, 2024
It was very nice very good i will definitely repeat it again and recommend it, rooms clean, neat, food is ok, transportation to ha-ram is great every 30 mins 24hrs, reception staff are so helpful and lovely
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amenities was not provided
Rated 4.0 by Muhammed Rafeek . Solo Traveller . Nov 24, 2023
I the room tooth brush and paste was not provided and provided … and waiting for lift was too long time .. breakfast was good and free shuttle provided to haram was excellent
Manager don’t know how to reply customer if the room is not ready, no one at reception once reached at tower-1
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Average Stay
Rated 3.0 by Abdo Kojak . Dec 30, 2023
We had to wait 3 hours for checking in. And we received a room with 4 beds they didn't provide us a room with twin beds 😒
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Too far from haram and very bad management
Rated 2.0 by Mohammad Rashid Khan . Business Traveller . Feb 15, 2024
Firstly when i arrived at night i have to wait for around 1 hours for keys and than i got a room with single beds and i was all alone i booked superior king size bedroom i than i take more 30mins for room when discussed on reception not luggage person was available i have to carry my heavy bags by my self receptionists were not good as they have to with their customers property was very good but management is not worth as hotel i have spendid around 500sar for travelling to hotel and makkah altough they have shuttle service but we have to wait too much for that
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Disappointing
Rated 1.0 by Abbas Merchant . Business Traveller . Feb 08, 2024
My check in was 4pm, we reached hotel 9. 30 pm, they kept waited us in reception for almost one hour to allot room, no responsible person on reception desk, room service & reception don’t pick phone from room. Good property with worst service
