Review Of Brighton Hotel Bangkok

Awesome hospitality and good service

Rated 5.0 by CHAMARAJA NAGAR SRINIVASA VINAYAKA . Solo Traveller . Sep 09, 2023

All staffs are very polite and give good service, nice place to stay, easy transaction. Good food, well maintained rooms

Hidden costs and cost saving approach

Rated 3.0 by Chaitanyaram A . Business Traveller . Oct 08, 2023

For starters, i was welcomed with a demand to pay 750 baht as deposit for keycard which was no where written in the booking i did. Later confirmed this is against their policy and they're not aware. This was asked only to me and not to people who booked with hotel directly. Strange and i thought to myself, they have key-less rooms maybe, lol. Second, they asked for another 750 baht as charges for early check-in (2. 5 hour early to checkin time) whereas on the night previous to checkin day, they confirmed to me on phone they'll give it to me free subject to room availability. I agreed. But was a second surprise i had to pay. Then they gave me standard room in place of my booked deluxe room because apparently, no deluxe room was available at the early check-in time. I agreed when they assured they'll move me to deluxe later. Nothing after this. When asked, i was bluntly told no deluxe room is available now. For the next 2 days i stayed there. So in short, i paid deluxe room charges for 2 nights, 3 days and i got a standard room instead (which also didn't have half of amenities listed here) and i paid 750 baht (early check-in+ 750 baht (key deposit. Strange experience for the hospitality level normally you receive in thailand. Thai people are really nice otherwise. I say this also because at same hotel in the restaurant, 2 ladies (fern and the other) were really sweet and respectful and attended to me in restaurant very hospitably. Although there was a big guy also a waiter in same restaurant who didn't give to any customer around and treated rudely).