Patong Tower by United 21 Thailand

Location of the property is great with stunning sea views and close proximity to beaches, shops, restaurants, and nightlife. However, Cleanliness of the property is a major concern with dirty bathrooms, kitchen, and carpets. The Amenities provided are basic and outdated with broken furniture, blunt knives, and poor shower facilities. The Host is friendly and helpful but some have charged extra for card payments and failed to provide adequate cleaning services. The Room quality is poor with worn-out interiors, uncomfortable beds, and faulty equipment.

• Location

  The property's location was the most highlighted aspect by the guests. It was praised for being close to the beach, nightlife, markets, and restaurants. Guests found it convenient to walk around and explore the area without needing a taxi. The stunning sea view from the property was also appreciated by many guests.

• Cleanliness

  Cleanliness was a major concern for many guests. Several guests reported that the property was not clean upon arrival, with sand in the bathtub, toothpaste in the sink, and dirty kitchen hob and cupboards. Guests also reported cockroaches and mold in the bathroom. Some guests found the bed linen and towels stained. Overall, the property's cleanliness was not up to the mark for many guests.

• Amenities

  The property's amenities were not satisfactory for some guests. The kitchen was not well-equipped, with blunt and dated knives, and no dining table and chairs. Some guests reported that the shower did not work, and there was no hot water or water pressure. The furniture was old and worn out, and the outdoor furniture was decaying. Overall, the property's amenities were not up to the mark for some guests.

• Host

  The property's host was appreciated by some guests for being nice, friendly, and helpful. However, some guests reported that the host charged a surcharge for card payments, which was not mentioned in the booking. Some guests also reported that the host did not address their concerns regarding the cleanliness and maintenance issues of the property.

• Room

  The property's room was not up to the mark for some guests. Several guests reported that the room was worn down, with broken and outdated furniture, and uncomfortable beds with springs pushing into the body. The curtains were dirty, lights not working, and the carpet had stains. Some guests also reported that the room was not as pictured on the booking website.