Hampton by Hilton Ashford International

Very disappointing trip

jwamer.Nov 27, 2024

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3.0

Breakfast was disgusting. Parking not available and had to park away from the hotel

Stay away

shaun.Nov 24, 2024

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1.0

Our stay was horrible the bed was dirty the sofa bed woth filfy. Both of them was hard as hard could be. The food was terrible. I will never stay there again no beeding for secound bed

Overnight stay

verified t.Nov 11, 2024

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4.0

A quick stopover. Quiet room. All very pleasant & clean. No problems

jo.Nov 07, 2024

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3.0

Hotel was lovely and convenient for the shopping outlet and food in the curious brewery opposite was really good. Not a great nights sleep as very hot in the room and couldn’t get the air conditioning to work properly,no water provided in the room and the cold tap in the bathroom didn’t work.

andy.Nov 03, 2024

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4.0

Nice stay and nice staff

kusha.Oct 30, 2024

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3.0

everything was well but I didn't get the reason of blocking extra 50 pound as deposit.

patrina.Oct 21, 2024

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5.0

Very pleasant stay. Lovely room and good selection on breakfast. Parking reserved for us and disabled room very well fitted and comfotable. Tea and coffee in the room.

Perfect stop before Eurotunnel

verified t.Oct 18, 2024

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5.0

24-hour reception, very responsive and friendly staff, clean and spacious room, easy to book parking. the best is that they serve breakfast from 6am, which is good for those departing early in the morning. nothing can be faulted

One Night Away

elizabeth.Oct 11, 2024

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5.0

One night stay at Ashford to break up travelling. Hotel is well situated near to Ashford International railway station. Be careful if driving as the hotel car park can fill up and it is best to reserve in advance. Also note that Ashford International car park can work out more expensive than the hotel's option.

michelle.partnerOct 03, 2024

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1.0

We stayed twice in a period of a week at this hotel and BOTH times the front desk staff were rude, unfriendly and unhelpful. They have parking issues and availability here and the staff are very unhelpful and unnecessarily rude. It wasn’t just to us however, I heard them being rude to another elderly guest and his wife checking in. If it wasn’t for location, we definitely would not stay here again. Duty manager “Mihai” and front desk irena were two of the 4 unfriendly staff with no customer service skills. Note to upper management, retrain your staff if you want to have return customers. I’ve been a Hilton member for 5 years and never been treated so poorly.

Comfortable 1 night stay

gary.Sep 29, 2024

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5.0

Feels like a new hotel with comfortable rooms. Enjoyed the included buffet breakfas

alexander.Sep 22, 2024

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5.0

Great place to relax and it’s a 15 minute walk from everything you need.

mr n.familySep 17, 2024

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4.0

When I stayed here before it was excellent, this time it was good, the check in was as smooth and there appeared to be computer problems as they couldn't find my booking immediately. On check in they took the full amount from my card and also a further £60 , when i questioned why, I was told it was a deposit? Overnight parking is £12.50 which I thought was a bit expensive, especially when a guest .The facilities were decent with a bar and a limited food option menu. Breakfast was excellent with a great choice. Room was spacious and clean. .The only issue I had was that the switch on the bedside lamp was broken, but when I reported it, more so the staff were aware to the issue than to me actually needing it ( the other lights were fine for my needs ) the manager offered to get it sorted out immediately. If in Ashford again I will use this hotel.

alex.partnerSep 15, 2024

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5.0

Quiet, car parking easy and situated closely to the Outlet Centre

pamela.familySep 05, 2024

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5.0

Dry comfortable. Had my mother who needs assistance in the morning beautiful walk in shower made my life easier. Would highly recommend.

paul.Aug 27, 2024

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4.0

Was perfectly adequate, no complaints

edmund.familyAug 26, 2024

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5.0

Very convenient to the train station.

Great stay

suzanne.Aug 18, 2024

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5.0

One night.lovely and comfortable

Stay review

hare.Aug 17, 2024

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3.0

Overall good experience.

paula l.Aug 14, 2024

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5.0

V comfortable. Quiet. Great breakfast