The Sun Hotel

Disappointed guest

john.Oct 13, 2024

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3.0

All in all not a great stay, Had to ring for self check in codes etc whilst on way to property, nothing sent 24 hours in advance as it was supposed to be even having filled in the pre check in form. Couple of stains on mattress cover, mattress not very comfortable, something leaking in bathroom, leaving small puddle on bathroom floor no one to report it to, toilet roll holder missing, heater provided in room, I assume because the radiator did not work, heater left leaning against the wall. The room was described as A SUPERIOR DOUBLE with balcony and a sea view not sure that is an accurate description, the room was far from superior, the door out to the balcony was locked, so could not be accessed, I’m assuming it was because it was unsafe, it certainly looked that way looking at it, but yes it did have a sea view, the room was very dated and in need of some repairs and redecorating.

lisa.Sep 01, 2024

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1.0

I have lots of photos we were not in the property more than 15 minutes it was so dirty unsafe nothing like the photos showed . Trying to get hold of head office was awful cut off 4 times the man let us in said the manager took us to the room I told him leaving want a refund he couldn’t help ! So who was he , called head office said can’t , so now I. Dispute with hotels.com . This property needs to be taken off the site the carpets are ripped the curtains have burns in the balcony false turf is all bumpy . We paid £105 gave the keys back within 10 minutes they put it on hotels agsin for the next poor customer at £68 ! Been offered £13 as good will refused as we ended up travelling to Boston to get a room then travelling back the inconvenience and stress of our last summer weekend away is worth much more , I am thinking about getting trading standards involved !

matthew.Aug 26, 2024

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1.0

The room wasn’t dirty. The bathroom had mould everywhere and did not work. Very poor hotel would not recommend it to anybody.

margaret.familyAug 23, 2024

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2.0

The beds were comfortably. Bad points no fasterners on windows,so they didnt close to block the noise of traffic and people shouting . The property could be cleaner ,i cleaned the shower before using it as there was soap scum on the sides .cobwebs in the shower room with live spiders on .

ryan.Aug 21, 2024

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3.0

It’s alright

Don’t stay unless desperate

lynda.Aug 20, 2024

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1.0

Room was dirty, toilet wobbles, no pressure in shower. Woke up to a vile smell of sewage.

david.familyAug 19, 2024

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1.0

No staff people shouting arguing strange people knocking on doors at 10:30pm scaring my daughter and her mum absolutely disgusting place

lynda.Aug 17, 2024

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1.0

Terrible

elizabeth.Aug 17, 2024

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5.0

I booked a room with balcony I got room on the 3rd floor no balcony almost 50 stairs up not good when you are 75 years old.Room needs small unit to put unpacked clothes in and table by bed.bed was very comfortable but no mattress or pillow protectors.Did not see any staff during the week I was there.would stay again but only if I got what I asked and payed for.

Over priced for very basic accommodation

paul.Jul 28, 2024

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2.0

At £83 a night for a single room, you'd have thought that they could afford a bottle of bleach to clean down the toilet!

carl.Jul 14, 2024

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3.0

The staff were super nice but the room was super basic, there was no wifi, and the room was super creaky. It could do with an update and remodel to improve the shower. Good for short stays, wouldn’t do more.

richard.friendsJul 01, 2024

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3.0

It is what you pay for nothing special, staff were great and very helpful,

matthew.Jun 26, 2024

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5.0

Great experience

cameron.friendsJun 22, 2024

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1.0

Property stunk of old cigarettes, and no signage on the building front.

adam.Jun 19, 2024

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1.0

Unpleasant in many dimensions. Noisy.

adam.Jun 19, 2024

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1.0

My room had a broken window that would not close. I raised this as an issue and they said I would be moved but this did not happen. I have previously reported this window as broken on a prior stay. I doubt it will be fixed in the near future. The walls are dirty, questionable stains on the carpet. Extremely noisy until 4-5 am every night.

matthew.Jun 07, 2024

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5.0

Great area

kelly.partnerJun 04, 2024

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1.0

Arrived at the property , looks nothing like the picture . Complete dive . Doesn’t look safe at all . Ran down I’d like a phone number to make a complaint and I’d like my money back ! I didn’t even go in it’s vile

claire.May 28, 2024

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1.0

Do not stay here, it’s was more of a hostel!

jeffrey.May 23, 2024

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1.0

looks nothing like the online picture we never even went in. Outside looked was filthy and looked like it should be closed down. Never ever seen any thing so bad. I expect a full refund and an apology.