NOX Kensington

Location of the property was convenient and easily accessible to public transportation. Cleanliness of the rooms was satisfactory, although some guests reported issues with housekeeping. Staff was generally helpful and friendly, although some guests reported encountering unhelpful or rude staff members. Room amenities were adequate, although some guests reported issues with room size and maintenance. Value for money was generally good, with some guests feeling that the property was overpriced for the quality of accommodations.

• Location

  The property's location was a highlight for many guests, with its proximity to public transportation, tourist attractions, and shopping centers. Guests appreciated the convenience of being able to walk to nearby bus stops and subway stations. Some guests also enjoyed the quiet and safe neighborhood. However, a few guests found the location to be a bit far from central London and some tourist areas.

• Cleanliness

  Cleanliness was a top highlight for many guests, with the rooms being described as modern, well-maintained, and spotless. Guests appreciated the attention to detail and the efforts made by the housekeeping staff to keep the rooms clean. However, a few guests reported issues with dampness, mold, and unpleasant smells in the rooms and bathrooms.

• Staff

  The staff at the property received positive feedback from many guests, with their helpfulness, friendliness, and professionalism being highlighted. Guests appreciated the staff's efforts to make their stay comfortable and enjoyable, with some guests mentioning specific staff members who went above and beyond to assist them. However, a few guests reported negative experiences with some staff members, including rudeness and unhelpfulness.

• Room

  The rooms at the property were a highlight for many guests, with their modern decor, comfortable beds, and well-equipped kitchenettes being mentioned. Guests appreciated the amenities provided in the rooms, including hairdryers, irons, and coffee machines. However, a few guests found the rooms to be small and cramped, with some reporting issues with noise and uncomfortable mattresses.

• Value for money

  Many guests felt that the property offered good value for money, with its reasonable prices and convenient location being mentioned. Guests appreciated the amenities provided in the rooms and felt that they received good quality for the price they paid. However, a few guests felt that the rooms were overpriced for their size and quality.