Global Luxury Suites at The Arches

Never stay here again

verified t.Nov 24, 2024

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2.0

A terrible option that I wouldn’t recommend to anyone. The entire apartment reeked of marijuana; the shower was wet (despite us checking in at 11pm meaning no one should have been in the apartment the preceding 7 hours); the blinds weren’t even remotely thick enough to block the light from the freeway and the building’s exterior lights; and it was not sound-proofed in any way—we heard the freeway and the people in the lobby area the entire night. Will certainly not be using hotels.com again if this isn’t addressed in some way—an absolutely horrible experience (for a very high price).

kimberly.partnerNov 18, 2024

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5.0

I wish I would’ve stayed another day. Felt like I was home. Comfortable and very clean. I can’t wait to go back.

mary.partnerNov 16, 2024

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4.0

Honestly I booked without doing deep research, was nervous after the fact but went thru with it. We stayed three nights, had no problems checking in our code worked every time, it was very clean and spacious. Clean towels and a little bag of toiletries were included. We felt safe the doors were locked to the lobby unless you had a code. Our room looked just like pictures! Easy commute to the city. Definitely would stay here again.

brittany.Nov 10, 2024

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1.0

An hour before my Flight they cancelled my reservation after me calling everyday to confirm they received all identification and information needed.

verified t.Nov 04, 2024

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4.0

I was there for a 4-night stay for the World Series at Yankee Stadium Pros: Excellent communication/instructions, room was comfortable & sufficient, bed very comfortable, lots of closet/drawer space, bathroom remodeled nicely, very good gym, 20-30 min walk to Yankee Stadium which was very convenient Cons: Room shades/blinds were dirty & broken unfortunately (I like natural light but unable to open), balcony was locked (I think for safety reasons but still a bummer for the extra room type cost), 138th subway station is 10 min walk away (I was fine doing the walk as a solo male at night, but I could see others being a little concerned/unsafe)

auria.family_with_childrenOct 29, 2024

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5.0

Overall experience was excellent

give it a chance!

lillian.Oct 26, 2024

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4.0

The stay overall was good i just had a problem getting into my room, the code worked to get into the building but not my room so i had to call and get another code which was very fast and quick. The only complaints i have about the room is that the bathroom door in my room wouldn’t shut all the way so i would have to hold it or put something in front of the door. Otherwise it was good! The beds aren’t the comfiest but you’re not gonna get much of that in a hotel.

todd.familyOct 20, 2024

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4.0

Despite some negative reviews, our room was clean, comfortable, and quiet. It was significantly less than anything in Manhattan, and with two subway stations nearby, access to midtown was a very reasonable 20-30 minute commute.

latonja.partnerOct 17, 2024

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3.0

It was nice but it’s super expensive for it to be in the Bronx. The code didn’t work when I got there and took some 35 minutes to get in contact with me.

Bad communication and attention. No room access

abraham.Oct 16, 2024

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1.0

I never received the correct codes to enter the room. I did send a front and back copy of my debt card and my passport. They then told me that a drivers license is required. I don’t have a US driver’s license. That was never listed as a requirement. I this was informed to me at 17:30 the day of my arrival. I arrived to the property at 19:00. I then found out that the codes provided the day before did not work. I tried calling the number on the reservation and property, no one answered. I was then provided a different number. I got ahold of customer service rep. The rep told me that the billing department left for the day she will try to get ahold of a manger. After a few attempts, no one answered. I waited at the property until 21:45. No one was able to provide me with the correct access codes to enter my room since I did not have a driver’s license.

katelyn.partnerOct 15, 2024

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2.0

Do not recommend

auria.family_with_childrenOct 14, 2024

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5.0

It was easy access to the room and family friendly The only negative thing was even though they claim to be a smoke free facility it did have some smell on the 3rd floor other than that it was a good stay

john.Oct 10, 2024

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4.0

Thank you for making the check in/access code process easy and accurate. I was very concerned about access to the apartment, based on reviews. I was very appreciative that it worked seamless for me.

Great Stay

ricardo.Oct 09, 2024

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5.0

It was great and comfortable

crystall.familyOct 07, 2024

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3.0

When got to property codes didn’t work, we couldn’t get in touch with anyone for an hour.

Never Again

kerry.Oct 02, 2024

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2.0

From the horrible way we were treated when we tried to park in the garage to the way were treated by the doorman at the apartments, everything was wrong. The parking attendant barely spoke English and acted like we were not where we should be. There were no carts to unload our luggage, and he sent us up a back elevator to the apartments not to the hotel entrance. The doorman at the front desk of the apartments treated us like we were intruders and quickly pushed us out of that building to the street and pointed to the front of the hotel. Once we finally got into our room, the blinds had stains that were dried in dripping formation, no extra blankets, no place to hang your towels, and the smoke detector was covered by a grocery bag. Our check in and check out instructions stated to leave the keys but the email had a door codes. Also, why do I have to take the trash out? We were only there 2 nights. We heard someone vacuuming and it makes no sense for guests to be responsible for cleaning when there is a service doing it when we check out. Lastly, as I took the trash out (one little bag), I could not get back into our room! Check out time was 11am and it was 10am when I left the room. If you are going to change the code to the room prior to the time of checkout then change the time of checkout! This place was the absolute worse!

stephanie.familyOct 02, 2024

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4.0

We loved our kitchenette. It was nice a clean and large.When I first entered the room you can smell the bleach. Which was fine by me. The two things we didn't care for was the smelling of Marijuana. The smell was in hallways and came in our unit. The other problem we had was the people constantly dropping the weights on the floor in the gym.

graciela.partnerSep 21, 2024

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2.0

room wasn’t like the pictures as advertised, bed was very itchy , customer service wasn’t as helpful, we were given two different codes when we were told that one code will do .

angie.partnerSep 19, 2024

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2.0

We had a really hard time entering the unit when we got there. The code provided did not work. Called for help and the person on the phone hung up on us. It was so frustrating given the fact that we had just arrived and had to sit outside with all the luggage from about an hour.

jeff.Sep 18, 2024

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5.0

This is a trap no customer service room in terrible condition. No front desk.. Not safe to walk outside at night only the bottom three floors are rentable and there’s no service to change sheets or anything no replacement of toilet paper. The toilet seat was broken and seen after four days to be fixed only only to find out that it could not be fixed. The faucet on the sink was rattling the door would not close, the bathroom, the air conditioner rattled when it was turned on the lights from the Jason building would shine in through the translucent curtains that we had there was no service again. There was no shower because the handle was broken. There was loud noise, playing music and the people in the building didn’t seem like they were weak renters like they live there They moved us after four days of complaining to a room that was slightly better service. We would not recommend this hotel for anybody