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COUPLE
FAMILY
BUSINESS
GROUP
SOLO
3.0
Good
27 User Reviews and 59 Ratings
Location3.6
Cleanliness3.2
Room2
Food3.9
Value for Money2.9
Hospitality4.3
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Guest Reviews
Excellent Stay
Rated 5.0 by Ashok kumar Phul . Family Traveller . Aug 18, 2024
The hotel holiday inn express, new york was situated at very decent place near to time square. Place was good and worth the money i spent. Though there are limited options for vegetarians, still breakfast was convenient and good. Personally advise to opt for the property. Enjoy!
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Well worth the money!
Rated 5.0 by Rahul Bighane . Business Traveller . Jan 17, 2024
Great food, service and room. The breakfast buffet was amazing besides the front desk was very swift in the check in process. Very accessible location of the hotel
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Excellent Stay
Rated 5.0 by Deepak Moolani . Family Traveller . Dec 23, 2023
Brilliant location. Good healthy breakfast. Rooms were spacious and amenities were excellent. No gym though as promised
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Good stay
Rated 5.0 by RAJESH VAID . Family Traveller . Sep 06, 2019
A short stay in this hotel. Located centrally and within walking distance of Times Square. Hotel provided a well spread breakfast.
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My review of holiday inn
Rated 4.0 by jeffrey reyes . Solo Traveller . Mar 20, 2024
Good breakfast and near time square. Mr william on reception is very helpful. Thanks to him. Keep it up!
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New york stay
Rated 4.0 by Jasmine VazShekhar . Couple Traveller . Nov 05, 2023
The property is at a good location and close to food joints and walking distance from metros and bus station
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Great location but rooms are too small
Rated 4.0 by Daksh Arora . Couple Traveller . Dec 31, 2022
As written above, location is killer. Walking from times square and almost every attraction. But the rooms were too small.
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Great stay
Rated 4.0 by Shuresh Mani . Solo Traveller . Jul 29, 2022
All good. Hotel is in middle of city. Morning breakfast restraint is very small too crowded almost took 1 hrs every day.
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Okay
Rated 4.0 by Ankita Jha . Couple Traveller . Mar 16, 2020
The room and breakfast was good but the lifts were not working. And a bit congested.
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Good food and service
Rated 4.0 by Chitra Dhanuka . Solo Traveller . Feb 08, 2020
Ok and nice. Value for money easily accessible. Far from Airport
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Good stay
Rated 4.0 by Vikram Seth . Couple Traveller . Jan 27, 2020
Great location. Good service!
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Average Stay
Rated 3.0 by Ankur Chaurasia . Group Traveller . Jan 28, 2024
Food is good but rooms have some amenities missing. One should travel with two travellers per room
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Average stay
Rated 3.0 by Lalatendu Sahoo . Business Traveller . Oct 18, 2023
I was there for a business trip. Staff was super courteous and excellent - no issues during checkin and check out - it was fast. There was no rationing on water bottles however you have to pick it up from the reception counter. Should improve the room condition (bathroom door was not closing) and breakfast menu was repetitive and boring.
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Room service
Rated 3.0 by Haji Hussain . Solo Traveller . May 18, 2022
Need to improve room services
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Security deposit not received
Rated 3.0 by NEAL GUPTA . Sep 28, 2019
Rooms small for 2 double beds, no space to keep luggage in room. Cramped, Lifts insufficient.
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Average hotel close to the Times Square
Rated 3.0 by Sikander Singh . Family Traveller . Aug 06, 2017
Good part about the hotel is that is in or very close to Times Square. Breakfast room is very small and extremely overcrowded. No change in the menu (I had breakfast on three days and they served same items everyday). Rooms are extremely small. Hardly any space to move around. One lift was unserviceable on one day leading to delays (not expected in New York). Expensive rates (I paid $332 per night) by booking the room through Makemytrip. MakeMyTrip is cheating people because actual cost of the room is $199 (plus taxes) per day per room. Taxes are another $20. Therefore, MakeMyTrip made a clean profit of more than $100. Such heavy cheating needs to be avoided. Try booking the room through the website of hotel or speak directly to the staff for bookings. Cleanliness was good. There is a safe in the room. Bathroom size is average. Good quality linen and towels etc. There is a study table but the room does not have adequate space to use the study table. Overall, just about average stay close to Times Square. MakeMyTrip made huge profit of the whole deal (they earned 1/3 amount of the total deal).
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Unprofessional staff
Rated 2.0 by Amod Tripathi . Business Traveller . Feb 12, 2024
Location is convenient. Rooms are ok. Services are bad and staff is super bad and discriminating not resolving issues deliberately.
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Poor Stay
Rated 2.0 by NIRAV SHROFF . May 17, 2023
Breakfast not up to mark, no veggie breakfast available, no fruits, getting over before we reach, also staff not so friendly at front desk.
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Poor Stay
Rated 2.0 by Kumeil Bachooally . Dec 06, 2022
Very unhelpful reception, have swiped my card twice n still don't know if i have been charged double or not, according to my bank it's been swiped twice. The house keeping staff was very incompetent and very careless. Only made the bed. No replenishment of soaps n beverages. Also didn't bother to vacuum. Over all not a very cordial stay. Location is very good, n that is the only advantage of this hotel.
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Except for location; not a great experience!
Rated 2.0 by Ruma Chatterjee . Business Traveller . Dec 04, 2022
Pathetic; one of the worst hotel i stayed in times square. No hair dryer in the room; broken cup boards, the bathroom door doesn’t lock; the coffee maker didn’t work, not adequate lighting in the room. I paid almost 850 dollars for two nights but it was not worth it at all. I repent my decision of cancel-ling the hampton inn reservation and paying for this hotel. Complete waste of money!
