Holiday Inn Hotel & Suites BOLINGBROOK

Excellent Hotel

michele.Dec 06, 2024

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5.0

Love the little restaurant here. Staff at the desk was very nice. Rooms were very clean.

wade a.Dec 02, 2024

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5.0

Excellent customer service, comfy beds and pillows, very clean and yummy breakfast!

Party Hotel only

jasmine.Dec 01, 2024

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3.0

I needed a few days just to rest and reset before traveling back home after the holiday. The room was okay, there were no trash bags and the tub had hair in it but all n all the room was standard for a Holiday Inn. The staff was ok, never really attentive at the desk but the lady that checked me in was sweet. Saturday into Sunday was absolutely horrible. There was a hotel party going on with young adults and teenagers that turned into a brawl. All night they werre screaming, running through the halls calling additional people to show up at the hotel. There was a girl begging for a dude to leave because he was fighting her and he refused. I called the front desk twice , the first time whoever answered kept screaming they couldnt hear me. The second call it took several rings for someone to finally answer. I explained the situation twice over the phone as the screaming escalated to banging down doors. Finally after some time police showed up but that escalated to more screaming and physical altercation between the cops and the guest. From 3 something in the morning to 5 it was just screaming. I could never go back to sleep no one checked on the guest or offered any type of compensation. There's no free breakfast and the so called restaurant is not a restaurant. I filed a complaint on the hotel because since when is underage drinking hotel parties ok and allowing distrubance ok? Will not be returning.

di.familyNov 28, 2024

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5.0

The gentleman who checked us in, was kind and welcoming.

sreedharan.Nov 25, 2024

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3.0

Bathroom door handle broken, bathroom cloth hanging hooks broken. Otherwise service and cleanliness was excellent, mattress could have been better.

spencer.Nov 24, 2024

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3.0

My wife and I didn't think the mattresses were all that comfortable and we also heard loud music and yelling on our floor throughout the night.

angelique.partnerNov 23, 2024

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5.0

Very convenient and great staff

Problems

kristine.Nov 18, 2024

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3.0

Every single day of our 4 day stay our room key stopped working. They kept saying they are sensitive. Sensitive to what? Getting hours old? We were hyper cautious not to put near phones, magnets or practically anything else with the same results. The room was okay and the hotel felt clean.

deuval r.Nov 17, 2024

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4.0

Ok

mary.familyNov 12, 2024

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4.0

Yes

sean.family_with_childrenNov 10, 2024

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4.0

Friendly staff. Nice pool. Restaurant staff great

eric.Nov 10, 2024

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5.0

Except for the restaurant and pool area the interior felt and looked a little "dated". But it did appear clean. My room although clean certainly had seen better days as far as the carpet and furnishings were concerned. Not a deal breaker but no USB ports anywhere in the room.

natali.family_with_childrenNov 09, 2024

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1.0

This is simply outrageous. First, expedia charged me for the hotel, and then they charged me again at the hotel itself! I am very outraged. Please resolve this error and return my money.

Great quality for the price

maribel.Nov 09, 2024

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5.0

Hotel was clean, front desk and cleaning crew were friendly and quick to respond to requests. Pool and hot tub were relaxing.

joseph.Nov 07, 2024

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4.0

They should include breakfast

charlene.familyNov 04, 2024

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2.0

The gentleman at the front desk was rude, said he would not print a receipt for me. There was no hot water for a shower, and the tv did not work.

ebony.Oct 31, 2024

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5.0

Overall nice stay!

bryant.family_with_childrenOct 27, 2024

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5.0

Everything was good, but wish that the restaurant would be opened for lunch. Overall we had a great time.

Wrong room type and no help from staff.

kelsea.Oct 21, 2024

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1.0

I reserved a room with two beds for a family trip with 3 adults and 1 child. Upon check in we were given a room with a single king bed. No rollaways available, no other rooms available and were told there was “nothing they could do”. Totally unacceptable. They did move us the next day, but we’re unapologetic and unhelpful about the reservation being wrong. They also kept referring to our “3 night stay” when it was for two. We crammed into the room for the night as it was our only option, and an hour later an employee knocked on the door because “they almost assigned someone else to this room but I wanted to check first”. Yes, it was already take. Upon check out our receipt showed “no show-THELMA”, and I have no clue who that was but all the more sure they completely screwed up our reservation and gave our room to someone else. No compensation offered or other help.

malissa.Oct 20, 2024

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4.0

Overall good area, rooms nice and clean. A little out dated pool and hot tub area very nice, breakfast menu was awesom!! We did have tv issues/no tv first night of stay and our TV was older and the volume was erratic when watching TV at night. The tv provider got the tv service remedied on second day of stay. 2 things I that made this 4 star over all- 1 room door didn't secure tightly even with the deadbolt, it was shut and locked but felt unsecure. 2-Bathrrom tub and shower curtain were very outdated and dingy.