The property is located in the city center, making it convenient for guests to explore the area. The staff is friendly and helpful, with special mention to Hannah for her assistance in tour bookings. The rooms are clean and cozy, although some guests found them to be a bit small. The complimentary breakfast had a good variety of options, but some guests were disappointed with the early closing time. The property is within walking distance to popular attractions such as the Hanoi train street and night market. However, some guests experienced issues with the bathroom facilities and power cuts. Overall, the property offers good value for money and is recommended for its location and friendly staff.