The Intercontinental Hanoi Westlake property is a luxurious and serene place to stay, according to guest reviews. The staff is incredibly welcoming and attentive, making guests feel right at home. The property offers a variety of delicious food options, and the state-of-the-art gym is impressive. The rooms are spacious and comfortable, with a resort feel and a beautiful view of the West Lake. The location is excellent, with nearby Indian restaurants. The staff is friendly and accommodating, and the service is top-notch. Overall, guests highly recommend this property for a comfortable and memorable stay in Hanoi.