Hermes Resort & Spa

Food is good ,location is beat of beat, rooms are clean n good

Food is good ,location is beat of beat, rooms are clean n good

This is not a resort to start with. It is just two buildings as old as 8 years ,worn out in every aspect . The property is surrounded by empty lands and nothing around to visit. you are going to repent big time if you have kids and elders with you. Both the resort by not giving the refund when we decided to walkout the minute we went into the room. Not going to book any property through MMT again.

the rooms were not clean. bed sheets and blankets were dirty. TV was not working. we had called for water bottles at least 5-6 times still they didn't give it. location is in outskirts. service was very poor. at the time of checkout the bell boy did not coming dispite calling many times. the food left from previous guests was not cleaned till our checkout. tea cups were not in the room and weren't provided despite asking. water leakage was there in corridor.

Hermes Resort & Spa is located conveniently close to Udupi city and Malpe Beach, with easy access to nearby attractions. The property offers facilities such as a restaurant, swimming pool, spa, and parking — all of which, at first glance, suggest a comfortable stay. Unfortunately, our experience didn’t quite live up to expectations. When we arrived, there was a large school picnic group at the resort and a buffet meal was being served to the students. Perhaps due to the crowd or poor ventilation, there was a strong, unpleasant smell in the lobby area which made the first impression a bit difficult to handle. The reception seating area was also rather crowded, and we didn’t quite feel the calm or welcoming atmosphere one would expect on arrival at a resort. Upon checking into our room, we noticed a lingering odor and found the overall lighting and ambience uncomfortable — the red curtains and direct sunlight gave the room an oddly tinted glow. The furniture looked dated and a bit delicate. Unfortunately, we also spotted a few cockroaches, which made it hard to settle in. Given all of this, we decided to check out within a couple of hours and moved to another property nearby.

Poor maintenance of rooms which was leaking through glass window And Floor was wet. Swimming pool was not at all cleaned and water park had dead small turtle in it. I only throwed it out. 3 three school busses came with school kids and they all jumped with their school dress. No proper guidance on their dress material and it was like thy came for a quick bath in po. They bursted water balloon and plastic paper was all over the water park and pool.

The resort was not as good as our expectations. We stayed in the 2BHK apartment. The room was stuffy and was never cleaned during our stay, the morning buffet breakfast was average. The pool was dirty and was cleaned only after complaining so many times. The so called, water park which includes fountain, slides etc is the only thing which we enjoyed. Maintenance and fulfilling a customer's request is lacking and the management needs to look into it seriously.

it's been a wonderful experience throughout the process. Very good hospitality and extremely nice experience. the food experience is Awesome at the restaurant. Rooms are maintained neatly. Staffs and Management is very helpful. The water pool is one of the best recommendation for kids. Ample space for car parking. I have stayed 3 times in this place since last one year.

The property is extremely poorly maintained. The rooms and walls are covered with black mould, creating an unhealthy and unpleasant environment. Basic facilities are either missing or in very poor condition. It’s surprising that this property is even listed on MMT, as it does not meet minimum cleanliness or quality standards. This place requires serious maintenance and inspection before being recommended to guests.

Recently stayed at Hermes Resort And Spa, the rooms were clean and cozy with ample accommodation for families or large groups , we had a stunning sunrise view from our room. The staff was extremely friendly, and the peaceful atmosphere made it the perfect escape from city life. Big thanks to "Jayalakshmi" she is very helpful.

there is no proper maintenance there is no proper lights in the room also and the image which we have seen those are opening images the haven't updated the image

guys please dont refer to the pictures which are uploaded , its absolutely not maintained. nothing is working in this resort and spa, whatever we are asking they are saying under construction which they should have mentioned in the page of the hotel. everything is rusted. but yes the staffs are very good, they tried their best possible way to help us in everyway. the owner should really look into the maintenance

I truly enjoyed the morning breakfast; it was delightful. The hotel's service was exceptional and made the experience even more pleasant.

It’s not maintained and it’s quite stinky and AC’s were not functioning in the restaurant

Window was broken in the room we stayed and bugs kept coming in whole night. They refused to give another room saying no room was available.

Service is very poor. swimming pool water is not clean. Lifts not working properly Hotels water is not coming continuously

Propeety is not maintained properly. Needs to be cleaned. Tiles are broken. Bathroom needs cleaning. Basic items like mugs & buckets were missing. We had to ask for them. Towels werebprovided but were wet. Overall cleanliness and maintenance is required. Food was good.

Property location is good. Property is very poorly maintained. Services also poor. We reached by 6 o clock and still the rooms were not ready had to wait 30 mins after reaching. Room cleanliness was not as per the standard. There were insects and balcony was never even cleaned

The place was not at all maintained properly. There was waste dumbed in one side of the property and that was our view from bedroom. It was leaking everywhere. The water slides were old, rusty and not maintained. The outdoor park had overgrown grass which could have all kinds of reptiles. The playing ground was not at all usable. All the equipments in the gaming room were broken. Overall it was nowhere near the standard of a 3 star resort.

Positive: 1) Spacious and good room 2)Heater and AC was working fine 3)water game is in working condition 4)Good food Negative 1) Bed sheets are not cleaned properly full of beach sand 2) The front desk and restaurant is not responding properly frequent calls are also not responded 3) Room is provided in back side which is not maintaned properly 4) water game is not maintained well Overall average management.