Delhi Empire Dx @New Delhi Railway station

Terri ke room, ac not working, no wardrobe to keep cloths, toiletries not provided with a threadbare towel. Breakfast provided on a paper plate. What else to write about. Worst stay of my life

Old building, the surrounding environment is very bad, rooms are unclean. The washroom, AC or fans are useless.

1

one of the worst experiences in my life, worst hotel ,worst toilet,worst customer services,worst beds

service is pathetic.ac not worked properly.after i talked customer care mmt but not find any solution.worst stay service is pathetic.ac not worked properly.after i talked customer care mmt but not find any solution.worst stay

The hotel is a very cheap establishment. Please have a look at what is mentioned on your portal about Delhi Empire DX Amenities provided. Everything mentioned there about the amenities provided is false. None of that exists. How can MakeMyTrip just print details about a hotel without verifying it first. Totally disappointed

Food was overpriced and ac remote was not available, washroom was not that much clean , in room bedsheet was not clean

Excellent service with pleasant stay really humble staff specially Arun sir always there to help you thanks for making my stay too comfortable will be back soon .

very good services, Rooms were big and clean nice big bathroom recommended for families. Thanks for comfortable stay very good services, Rooms were big and clean nice big bathroom recommended for families. Thanks for comfortable stay

Overall this hotel is fabulous to stay either it is room or the food or the staff everything was satisfing.

I booked a Super Deluxe Room with Breakfast at Hotel Delhi Empire Dx through MMT, but the experience was far below expectations and completely misleading: No breakfast was provided, despite it being clearly mentioned in the booking. Staff simply said, “No provision for breakfast here.” No welcome drink or complimentary water — even drinking water was chargeable at ₹50 per bottle (MRP ₹20). No difference between room categories — Deluxe and Super Deluxe rooms are exactly the same. This is deceptive. First room was full of cigarette smell and had a broken flush. Staff initially refused to change the room, citing full occupancy, but changed it only after I strongly insisted. Basic amenities missing — torn towel, unclean bedsheets, non-working TV, damaged kettle, and AC without remote control (you have to call reception to switch it off/on). Cleanliness and service quality were poor, far from what was shown online. MMT should strictly verify and monitor such listings. I don’t expect luxury at low cost, but whatever is promised must be delivered. This was a completely unsatisfactory experience and felt like a case of false advertising.

very poor experience , The room was very dirty and AC is very old , even not showing temp. The bed mattress was not proper. up and down , in bathroom towel hanger not available. soap not given. even I changed one room due to this problem but in the second room same problem. No welcome drink and complementary water bottle provided. very old furniture looks like 25 yrs old. this is serious cheating of real travelers like us.