EKOSTAY - Aum Villa

The Cleanliness of the properties received mixed reviews, with some guests finding it satisfactory while others found it subpar. The Location of the properties was generally good, with some being close to the market and others being in a peaceful and secluded area. The Value for money was a common complaint among guests, with some feeling that the price was too high for the quality of the property. The Staff received mixed reviews, with some guests finding them helpful and friendly while others found them unprofessional and unresponsive. The Room size and comfort were generally good, with some guests finding them spacious and well-maintained while others found them lacking in basic amenities. Overall, the properties had their pros and cons, and guests' experiences varied depending on their expectations and needs.

• Cleanliness

  Cleanliness was a major issue in the property. Many guests complained about dirty rooms, bathrooms, and kitchen. Some guests even found cockroaches and flies in the property. The cleaning staff seemed to be neglecting their duties, and the property was not well-maintained. Guests were disappointed with the lack of hygiene and cleanliness in the property.

• Location

  Location was a mixed bag for the property. Some guests found the location to be great, with beautiful views and a peaceful environment. However, many guests complained about the location being too far from the main city and difficult to reach. The road leading to the property was in poor condition, and some guests found it hard to navigate. Overall, the location of the property received mixed reviews from guests.

• Value for money

  Many guests felt that the property was overpriced and did not offer value for money. Some guests complained about the lack of basic amenities and poor maintenance of the property, which did not justify the high price. However, some guests felt that the property was worth the price and provided a good experience. Overall, the value for money of the property received mixed reviews from guests.

• Staff

  The staff of the property received mixed reviews from guests. Some guests found the staff to be friendly and helpful, providing good service and assistance. However, many guests complained about the unprofessional behavior of the staff, with some staff members being rude and dismissive towards guests' concerns. Some guests also complained about the lack of responsiveness from the staff towards their requests and complaints.

• Room

  The rooms in the property received mixed reviews from guests. Some guests found the rooms to be spacious and comfortable, with good amenities and facilities. However, many guests complained about the poor maintenance of the rooms, with dirty bedsheets, broken furniture, and malfunctioning appliances. Some guests also complained about the lack of basic amenities in the rooms, such as towels and toiletries.