Heritage Bungalow - Ooty

The Location of the property is a mixed bag with some finding it easily accessible while others found it far away from the town. The Cleanliness of the property was a major concern for many guests with issues like foul smell, unclean bed sheets, and dirty bathrooms. The Food & Dining received mixed reviews with some praising the food while others found it costly or not up to the mark. The Amenities provided by the property were basic with some guests expecting more like towels, soap, and room service. The Staff was a highlight for some guests who found them friendly and helpful while others found them rude and uncooperative.

• Location

  The property is located in a calm and quiet place away from the hustle and bustle of the city. However, some guests found the location to be far from the city center and difficult to access. The road leading to the property is narrow and bumpy. Some guests also mentioned that the property is located in a slum-like area, which made them feel insecure.

• Cleanliness

  The property's cleanliness was a concern for some guests. They reported issues such as foul smells in the bathroom, dirty bed sheets and blankets, and unclean floors. Some guests also mentioned that the property was not well-maintained and needed renovation.

• Food & Dining

  The food served at the property was appreciated by some guests. They mentioned that the caretaker, Mr. Edison, prepared delicious meals and was very friendly. However, some guests reported that there was no complimentary breakfast and the food was expensive. Some guests also mentioned that there were no nearby restaurants or food options.

• Amenities

  Some guests reported that the property lacked basic amenities such as towels, soap, and room heaters. They also mentioned that there was no Wi-Fi and the TV had limited channels. Some guests suggested that the property could improve by providing more amenities and upgrading the existing ones.

• Staff

  The staff at the property was appreciated by some guests for their friendly and helpful nature. However, some guests reported rude behavior by the staff and unresponsiveness to guest requests. Some guests also mentioned that there was only one staff member who was responsible for reception, cooking, and cleaning, which affected the quality of service.