The experience was bad to say the least. We landed at the Hotel to be told that MakeMyTrip has done overbooking and though we had a confirmed, fully paid booking, no rooms were available. This was practically at 11 pm in the night ! We were told to get in touch with MakeMyTrip and ask for a refund.
Somehow, through a combination of coaxing we were given a room after waiting for about half an hour.
The room upkeep was pathetic. No cleaning, no towels, bathrooms unclean, beds unkempt. Thankfully, lights and AC were running. There was no water supply...we were told that Vrindavan had no water for the lasst 2 days, but we woudl be getting it shortly. The "shortly" did'nt happen for the bext couple of hours. The water which finally did come in the morning was horrible...dirty, muddy...not fit to even use in the Toilets.
All in all a really sad experience. The location of the property, however, is good. The maintenance and upkeep pathetic.