Guests have highlighted several concerns about this property, often describing the rooms as extremely small and cramped, which can feel claustrophobic. Many reviews point out significant issues with bathroom designs, with wash basins located oddly within the bedroom and insufficient privacy. Service was frequently criticized for being slow and unhelpful, particularly in room service and housekeeping. While some guests appreciated the property's clean and well-maintained environment, others felt the food quality, particularly for the breakfast and dinner offerings, was subpar and limited in variety. Overall, while the location is convenient, many express that the experience does not align with the expectations set by the Holiday Inn brand.